Licensing Enforcement Clerk

**Division**:

- Clerks Office

**Temporary Duration**:
Approximate Duration:12-18 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

**Don’t have every qualification?**

**JOB SUMMARY**:
The Licensing and Enforcement Clerk provides licensing and licensing information to licensing holders and the general public. Responsibilities include: issuing licences and permits in accordance with Regional By-laws, manages the payment process for licences including verification of online payments, receives complaints and concerns regarding licensed industries and escalates matters to Licensing and Enforcement Officers and the Manager, Business Licensing. As the database administrator, manages system access and configuration, and maintains and audits data to identify expired licenses and instances of unpaid fees. This position also coordinates Licensing Appeals Committee hearing dates, preparing hearing and disclosures packages. Provides administrative support for the Business Licensing Division. Acts as a Commissioner of Oaths in the absence of the Manager Business Licensing, and participates in other projects and activities as required.

**QUALIFICATIONS**:
**EDUCATION**:

- Completion of a 2 year post-secondary diploma in office administration, business administration, regulatory compliance, or other related field.
- An equivalent combination of relevant education and experience may be considered.

**KNOWLEDGE/EXPERIENCE**:

- Minimum 2-3 years of experience working within a licensing or regulatory environment.
- Previous cash handling and reconciling experience.
- Working knowledge of municipal organizations, structures, functions and services.

**SKILLS**:

- Ability to provide exceptional customer service based on Niagara Region values.
- Strong customer service orientation, including diffusion and de-escalation techniques, and tact and diplomacy skills necessary to deal with diversity of staff and customer base.
- Ability to communicate effectively; selecting the appropriate communication methods and tools, depending on the audience & situation.
- Ability to work both in a team and independently; taking personal responsibility for tasks and deadlines.
- Strong interpersonal and conflict resolution skills, with the ability to de-escalate difficult conversations.
- Must have strong organizational skills with exceptional attention to detail and accuracy.
- Superior analytical and problem-solving skills.
- Ability to follow direction and work within established procedures.
- Required to prepare bank deposits and reconcile financials daily (ERP)

**SPECIAL CONDITIONS**:

- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Police Criminal Record and Judicial Matters Check and submit a Canadian Police Clearance Certificate, and also must complete an annual “Offence Declaration”.

**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 - Human Resources Department