Customer Success Specialist

2 days ago

Guelph, Canada Hammond Power Solutions Inc. Full time

**Key Responsibilities Include**:

- Respond promptly to inquiries ranging from stock checks, pricing, product inquiries, product support and quotations
- Act as the first customer contact and build relationships with the Regional Sales Managers, Third Party Representatives and Customer base to ensure customer satisfaction.
- Utilize the relevant software systems (MS D365 F&O, eQuotes) to enter orders with exceptional attention to detail and efficiency
- Review customer POs for accuracy, quotations and/or discrepancies for both standard and custom ETO product
- Manage orders from receipt of customer PO until shipment
- Update Customer Master records in MS D365 F&O and CRM
- Review customer POs for accuracy, quotations and/or discrepancies for both standard and custom ETO product
- Manage orders from receipt of customer PO until shipment
- Use all tools provided (CRM, Outlook, Excel, Word) to facilitate tracking and communication with internal departments to ensure delivery reliability to customers
- Update Customer Master records in MS D365 F&O and CRM
- Have a full understanding of ERP system inputs and outputs to ensure order processing accuracy and reduce dependency on other departments for information
- Review and respond to potential leads through LeadMethod Software or CRM

**Do you qualify? We are seeking**:

- Post secondary Diploma in Business Administration, Marketing, or a related field preferred, or equivalent experience.
- Proven experience in customer service/sales or a similar role, manufacturing sector.
- Exceptional organizational skills with the ability to manage multiple tasks at once.
- Strong communication and interpersonal skills, particularly in collaborating with internal teams and engaging with external customers.
- Proficient in document management and technical concepts.
- Demonstrated problem-solving abilities and adaptability to change priorities requirements
- Proficient in Microsoft Office Suite and familiar with customer portals/systems. D365 an asset.
- Bilingual in French or Spanish is considered an asset

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

LI-SC1 #HP

  • Customer Success Specialist

    2 days ago

    Guelph, Canada Altruck International Truck Centres Full time

    Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the...

  • Customer Success Specialist

    2 weeks ago

    Guelph, ON NG P, Canada Altruck International Full time $40,000 - $52,000 per year

    Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the...

  • Customer Service Specialist

    1 week ago

    Guelph, Canada BSG Canada Full time

    **Brewers Supply Group (BSG) CanCraft, is looking for a Customer Service Specialist (Packaging Support Specialist) to join our team in Guelph Ontario! Come be a part of the growing Craft Brewing Industry from the start and Join The Tradition.** In this role you will be responsible for performing and overseeing customer service and order entry activities...

  • Customer Success Manager

    2 days ago

    Guelph, Canada LifeLearn Inc Full time

    We are seeking a highly motivated and results-driven Customer Success Manager to join our team. They will be responsible for the planning, co-ordination and management of the activities of the Customer Success team to maintain and enhance the client relationships in order to meet organizational and operational objectives. The Customer Success Manager will...

  • Customer Success Manager

    2 weeks ago

    Guelph, Canada PROS Full time

    , Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...

  • Customer Success Manager

    4 days ago

    Guelph, Canada Schema App Full time

    Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and we are proud of our Canada-wide team. We are a smart, collaborative team on a mission to own the global Enterprise Content Knowledge Graph market. Schema App is proud to call SAP, Gusto, and Henry Ford Health our customers. We are the leaders in a niche area of search...

  • Customer Success Manager

    6 days ago

    Guelph, Canada Schema App Full time

    ThiOur team at Schema App are the go-to structured data experts for companies that want to leverage the full power of the semantic web. Our services allow our customers to stand out in search, and measure the return on investment from this niche area of SEO. Brands like SAP, Home Hardware, Keen Footwear, Upwork, and Henry Ford Healthcare choose to work with...

  • Customer Success Onboarding Manager

    4 days ago

    Guelph, Canada Schema App Full time

    Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and we are proud of our Canada-wide team. We are a smart, collaborative team on a mission to own the global Enterprise Content Knowledge Graph market. Schema App is proud to call SAP, Gusto, and Henry Ford Health our customers. We are the leaders in a niche area of search...

  • Manager of Enterprise Customer Success

    10 hours ago

    Guelph, Canada Schema App Full time

    Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and proud of our Canada-wide team. We are a smart, collaborative team on a mission to own the Enterprise Content Knowledge Graph market globally. Schema App is proud to call SAP, Gusto, and Henry Ford Health our customers. We are the leaders in a niche area of search engine...

  • Customer Support Specialist

    4 days ago

    Guelph, Canada Ontario One Call Full time

    **Customer Support Specialist** Build your future at Ontario One Call! **Company Overview**: Ontario One Call operates an inbound contact centre, which collects information from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are...