Sales Support Specialist

2 weeks ago

Abbotsford, Canada Rossdown Natural Foods Full time

**Job Overview**
Tucked away in British Columbia’s fertile Fraser Valley, Rossdown Farms & Natural Foods is dedicated to providing the highest quality chicken and turkey products.

Farm-to-plate is our thing As Western Canada’s local premier poultry farm, we hatch, feed, grow and process organic, specialty, and value-added poultry products following the highest quality standards and animal welfare practices.

Come and join our flock We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.

We are looking to hire for the role of a **Sales Support Specialist**. This role will report directly to the Director of Sales and will be based out of our head office in Abbotsford, BC.

**Qualifications**
- Minimum 5 years in a sales, marketing or coordinator customer service role preferably within a food warehouse / manufacturing setting
- Minimum high school diploma and ideally possess a bachelor’s degree relating to Business / Sales
- Fluent in English (both written and verbal communication)
- Ability to quickly learn in-house ERP systems as well as being proficient with MS Office (Word, Outlook, Excel, PowerPoint)
- Experience directly leading or coaching cross functional teams

**Skills**
- **PASSION & DRIVE** - Actively engaged and continually seeking improvement by increasing efficiency and organization
- Detail-oriented with a high degree of follow through
- Strong analytical mind set complimented with a keen eye on attention to detail
- Able to build and maintain relationships both within our organization as well as with external vendors and customers
- **RESPECT** - We win as a team and this involves recognizing, understanding, and managing emotions while also being considerate and responsive to the emotions of others
- Ability to work in a fast-paced environment where it is necessary to prioritize and manage multiple ongoing activities

**Core Responsibilities**
- **OWN THE RESULT** by putting the customer first through sales support - order entry / logistics / inventory inquiries / pricing / quality control / credits / invoicing / product information
- Ensure customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments
- Liaise with various departments (Production, Shipping, Finance, and Management) to ensure 100% customer satisfaction
- Collaborate with senior sales staff to create and maintain sales reports and customer specific details (CRM Entry)
- Generate/update sales presentations for various customers as well as our corporate office
- Ad-hoc reporting, analysis, special projects, and other duties as assigned

Join us as we strive for excellence in our sales operations while delivering outstanding service to our customers

**Job Types**: Full-time, Permanent

Pay: $57,000.00-$61,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- sales: 5 years (required)

Work Location: In person

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