Warehouse Hardware Specialist

4 days ago

North York, Canada Employee by Design Full time

**Duties and Responsibilities**:
- Install and perform repairs to hardware, software, and peripheral equipment, following design/QA or installation specifications
- Set up equipment for employee use, ensuring proper installation of cable, point of sale systems, and appropriate software
- Maintain a record of daily tasks/projects, problems and remedial actions taken, and RMA activities
- Read technical manuals, confer with users, and conduct Hardware diagnostics to investigate and resolve problems (RMA) and provide technical assistance, support, and labor.
- Confer with staff, users, and management to establish requirements for new systems, modifications, and QA processes
- Relay major hardware/software problems or defective products to the Hardware Manager, product specialists, vendors, and/or technicians
- Prepare evaluations and maintain an accurate stock of hardware inventory
- Keep track of all received and shipped items, including serial numbers and pictures
- Inspect equipment and read order sheets to ensure proper delivery
- Modify and customize commercial programs for internal needs
- Answer users' inquiries regarding POS software and hardware operation to resolve problems
- Occasional visits to client sites may be required
- Coordinate hardware projects as assigned from start to finish, which includes; tagging, configuration, installation, QA, packaging, and preparation for shipment

**Skills and Qualifications**:
- A completed post-secondary education
- Previous experience building/troubleshooting hardware products
- Demonstrated success working on fast-paced teams/environments

- Comfortable and confident interacting with internal team and external customers
- Excellent communication and strong interpersonal skills
- Ability to prioritize and meet strict deadlines
- Basic knowledge/understanding of Linux/Ubuntu
- Advanced knowledge/understanding of Windows
- Proficiency with Google and Office Suite
- Physical ability to lift up to 50 pounds
- Ability to operate a pump hydraulic pallet truck

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- warehouse: 2 years (preferred)

Work Location: In person

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