Unix Prod Support

1 day ago

Montréal, Canada RCK Techiees Inc. Full time

Skills:

- Experience with PL/SQL, UNIX, Shell Scripting
- Enterprise support and escalations for level 3 Service desk and Engineering Team
- Develop and maintain standard operating procedures and knowledge base of current and new technologies for Servicedesk and Engineering Teams
- Manage vendors and support incidents across offices using well defined SLAs
- Develop and perform routine maintenance and patching schedules in order to keep messaging environment at highest uptime
- End-to-End support for non-production Brokerage Trading Infrastructure
- Solves problems coordinating between the team and interfacing groups / individuals
- Escalate issues to appropriate groups and track problem resolution
- Interface with clients to provide event status
- Participate in and understand the goals and direction of the organization and assist the group in meeting these goals
- Willingness to work occasional non-standard hours and participate in an on-call rotation

**Responsibilities**:

- Experience in Application Technical Support.
- Experience in Network Support and Field Computer Technician
- Experience in Reporting and Analysis
- MCSE, MCSA, ITIL Certification is a plus
- Strong experience with scripting language such as BASH, Perl, Ruby or Python
- Good experience working directly with customers, users and providing them support
- Knowledge of Cloud Foundry, AWS and Open Stack fundamentals
- Strong knowledge of SQL and its usage with different databases ( Oracle, DB2, MySQL )
- Optimization of production processes for new products during the ramp-up
- Identify critical and non-critical spares for major equipment in production and keep on control needed backups

Schedule:

- On call

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