General Manager

Join the GDI Family

One provider. One solution. All your facility maintenance services.

GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.

Reporting to the Senior Vice President of Operations, Central Region, this position is located in our Sudbury Office. The General Manager will manage our relationship with the client and is responsible and accountable for the implementation of obligations as required oversee the delivery of janitorial services to all contracts within the Norther region (Sudbury, North Bay, Sault Ste Marie), and be accountable for the overall functions of the branch.

**Responsibilities**:

- Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
- Build strong relationships, listen intently, and utilize clear & transparent communication.
- Develop and be accountable for a safety culture that creates a work environment where no one gets hurt.
- Responsible for assisting team members in their career growth, establishing an effective succession planning process, and oversight of all recruitment required for the park, especially during peak seasons.
- Conduct random site inspections to ensure quality levels are maintained, documented and communicated to the client contact.
- Conduct random site audits to ensure staffing levels and payroll reports are accurate, key/card access controls and quality inspection programs are in place, WHMIS documentation and training is current, supply levels are adequate, equipment and employee uniforms are in good order.
- Maintain positive relationships with clients by conducting formal client review meetings on a regular basis.
- Review month end revenue to ensure invoicing is accurate.
- Review all labour costs against budget to ensure accounts are on budget.
- Ensure all sub contractor insurance liability and WSIB certificates are current.
- Participate in union collective agreement negotiations.
- Ensure all monthly reporting is completed as per month end deadlines.
- Conduct regular operations management meetings with staff to develop a true team spirit and share problem solving techniques.
- Review monthly financial reports with Operations and prepare corrective plans for over-budget accounts.
- Review red flag accounts with Operations staff and prepare corrective action strategies.
- Develop and participate in client retention programs with Operations staff.
- Prepare and present annual operating budget.
- Attend BOMA functions and network with peers to stay current with the Real Estate community and competitors.
- Assist the Sales & Marketing team in securing new business.
- Prepare contract renewal pricing and negotiate renewals.
- Other duties and responsibilities as assigned.

**Knowledge/Skills/Competencies**:

- Financial analysis, accounting and project management skills.
- Expense management & financial controls.
- Leadership, team building and employee management skills.
- Time and priority management.
- Exemplary communication and negotiating skills.
- Proactive management approach.
- Process improvement & implementation.
- Customer service and client retention.
- **Must be able to pass a Criminal Record Check.**_

GDI Services (Canada) LP is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person