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Salesforce Administrator
3 weeks ago
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. We are currently looking for an experienced Salesforce professional to join our growing Business Systems Team. The Salesforce Administrator will take on a hybrid role by participating in day-to-day Salesforce activities to support on-going configuration and provide end-user support. Additionally, the role will require collaborating with various teams to enhance system functionality to meet business requirements. This role is ideally suited for someone who combines a strong background with hands-on configuration, experience customizing Salesforce in a way that ensures long-term sustainability and growth and development, and has a passion for enabling users through well-managed CRM Systems. **Responsibilities**: - Monitor the Support Queue to provide end-user support and to proactively identify areas of improvement for the CRM. - Create and manage Custom Fields, Formulas, Validation Rules, Workflows, Users, Permissions, Page Layouts and Flows. - Support the creation and optimization of List Views, Reports and Dashboards based on team and business requirements. - Support the Salesforce Team with Smoke testing, Regression testing, QA and UAT. - Collaborate with Sales Enablement members to translate released features into user-friendly documentation. - Contribute to the long-term roadmap for the Salesforce Platform and its integration with other internal tools. **Qualifications**: - Bachelor's degree in Computer Science, Information Technology, Data Science, Business Management or a related field. - 3+ years of experience as a Salesforce Administrator. - Salesforce Administrator Certification (ADM 201) is required. - Strong understanding of Salesforce best practices and functionality. - Experience with Sales Cloud and Salesforce Lightning is required. - Proficient in data management and data migration. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills. - Ability to work as part of a team and comfortable with the "all-hands on deck" approach when required to support team-members. - Not afraid to deep-dive into business processes to understand how they can be optimally supported with technology. **Preferred Skills**: - Experience with core Salesforce administrative tasks. - Strong understanding of Salesforce Declarative solutions. - Knowledge of third-party integrations and Salesforce AppExchange products. - Ability to analyze complex business requirements and translate them into technical solutions to produce tangible features. - Strong analytical skills and ability to troubleshoot issues effectively. - Experience with data analytics methods, data tools and reporting tools (SOQL, Data Loader, Excel). - Familiar with some of the latest AI tools and ability to leverage in current day-to-day activities to improve efficiency. - Bonus: An understanding of Marketing Data and Marketing Automation within Salesforce. **_ Avis: _**_Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec._ **_ Disclaimer:_**_ This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec._ LI-hybrid LI-LS1
