Insurance Advisor, Insurance of Persons

3 days ago

Montréal QC, Canada Gatestone & Co. Inc Full time

**Insurance Advisor, Insurance of Persons**

**Discover Gatestone**

Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.

We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.

**Join The Team**

Join the Gatestone Team for a rewarding and dynamic career At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Call center agents to handle customer calls, addressing issues efficiently with empathy and understanding, assist on getting payments on current accounts.

***

Provide timely, accurate, and efficient telephone sales and customer service support for various e-commerce and insurance clients. Answer all inquiries related to products or services and increase sales by offering additional products through effective up-selling/cross-selling techniques. Required to attain performance and sales objectives every month.
- Work from Home
- Hours of Operation: Monday to Saturday, 8h00am to 8h00pm

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- **Possess your Insurance of Persons License**
- **Bilingual (English & French)**
- At least 6-12 months experience in a customer service-related function.
- Ability to identify customer’s needs and provide optimal or alternative product solutions to meet those needs.
- Ability to maintain an energetic and enthusiastic attitude when faced with rejection.
- Ability to pay close attention to detail and multi-task.

**KEY RESPONSIBILITIES**
- Provide telephone support for e-commerce and insurance clients.
- Provide new quotes to customers inquiring about the purchase of insurance.
- Increase sales by offering additional products through effective up-selling/cross-selling techniques while meeting or exceeding monthly performance objectives regarding sales volume, call answer time, and call quality.
- Make changes to existing policies, such as processing purchase policy cancellations or refunds.
- Interpret policies and provide benefit information to customers.

We are an accessible workplace. Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process.

Pay: $30.00-$33.00 per hour

Application question(s):

- Do you currently possess your Insurance of Persons License?

**Language**:

- English (preferred)
- French (preferred)

Work Location: In person

Expected start date: 2024-10-18

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