Resident Building Manager

**About Townline**

The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with proven teams specialized in the areas of Development, Affordable Housing, Finance, Acquisitions, Construction, Sales, Marketing and Customer Care all housed under one roof. Townline has been building homes since 1981 and believe diversity is the cornerstone to our success and longevity.

**Role & Responsibilities**

The duties of the Resident Manager may include, but are not limited to:

- Providing superior quality customer service, dealing effectively and fairly with tenant requests and concerns in a timely manner;
- Managing the booking of elevators for move-in and move-outs, the guest suite(s) and the amenities;
- Proactively anticipating needs/issues and providing solutions to tenants and the team;
- Planning and participating in various building events such as Tenant Appreciation Day;
- Planning and managing special event rentals of the various amenities;
- Maintaining good tenant relations, handling and documenting tenant complaints and any emergencies in the building which occur during, over and above office hours;
- Ensuring the parking and storage locker rules and regulations are strictly adhered to by the residential tenants and maintain up to date records of all infractions;
- Emergency response and on-call, after hours duty, as required;
- Respectfully and capably representing the best interests of the Landlord in all internal and external dealings;
- Assisting with minor common area cleanup and tidying, as needed;
- Conducting suite inspections upon tenant move-in and move-out and determine what is tenant damage or reasonable wear and tear;
- Reviewing the security cameras in the event of theft or damage to assist the police and/or other staff to determine cause or events of such an occurrence;
- Ensuring that turn-over suites are ready for new tenant(s) by helping to clean suites, if necessary, and ensuring that all repairs and upgrades are completed;
- Maintaining MSDSs for maintenance products and adhere by the work safe rules and regulations;
- Recommending type and quantity of maintenance supplies to be stocked;
- Ensuring all rents and cheques are received, and pursue delinquent rents and NSF cheques, if required by the supervisor;
- Recording rent receipts and making bank deposits;
- Serving Termination Notices, Rent Increase Notices, and other notices as approved by the Leasing and Administration Manager and Property Manager and in compliance with Residential Tenancy Act;
- Assisting with drafting and distributing letters, notices, contracts, and other correspondence related to the administration of the property;
- Maintaining up to date tenant contact and contractor information;
- Following proper procedures for logging and dispatching service requests and work orders;
- Assisting with researching quotes and other information for special maintenance and capital projects as directed by the Property Manager; and
- Performing any other duties required to better administer tenancies and the building.

**Skills and Requirements**
- Completion of a high school diploma, supplemented with post secondary courses;
- 1 - 2 years’ experience as a Resident Manager is considered an asset;
- A general understanding of accounting principles and procedures;
- Strong working knowledge of Microsoft Office. Yardi experience an asset;
- Proven ability to provide quality customer service with a proven ability to multi-task and prioritize demands;
- Able to provide effective and efficient administration support, including answering phones, accurate and timely record keeping, processing invoices and coordinating support services;
- Diligently deals with methods of organization and detail in performing their duties;
- Demonstrates maturity, confidence and tact, particularly when dealing with difficult issues or conflict;
- Able to develop positive and professional relationships with a variety of people while practicing excellent verbal and written communication skills;
- Possesses a strong work ethic, attention to detail and excellent organizational skills; and
- Demonstrates attributes consistent with the Townline’s’ Core Values.

Townline is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank you in advance for applying; however, only those short listed will be contacted.