Product and Customer Experience Trainer

Overview:
**Samsung and OSL have partnered to operate the National Field Sales and Training Team for Samsung in Canada.**

Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

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**The Position**:
The **Product and Customer Experience Trainer **will be responsible for the facilitation of engaging learning experiences through online and Face to Face training sessions. The trainer will be responsible with providing the Samsung Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.

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**What you’re responsible for**:

- Supporting the field team through knowledge and soft skills training
- Work in collaboration with the Events Manager to organize both online and in person training events with our partners
- Collaboration with our Instructional Designer team to build engaging training content
- Collaborate with all stakeholders to ensure the training material is tailored to the immediate audience
- Demonstrate compliance and training excellence through updates and regular reporting
- Liaise with internal and external clients on reporting needs to find effective solutions
- Assist with new project opportunities to identify reporting and data system requirements
- Create and build relationships with our partners for future collaboration with events and sessions

**To be successful**:

- Excellent knowledge of training methods as well as organizational change management expertise
- Excellent knowledge of Sales Processes and Skills
- Experience in the wireless or electronics industry is an asset
- Experience in facilitating groups online using engagement tools (polling, gamification)
- Strong working proficiency in Webex, MS Teams, and other online training vehicles
- Strong working proficiency in Microsoft Word, Excel and PowerPoint is required
- Ability to write effective copy, instructional text, audio scripts/video scripts
- Experience with video creation considered an asset

**To join our team**:

- A Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc. is an asset
- Minimum three (3) years’ experience working in training delivery, teaching, coaching and/or facilitation experience
- Must possess the ability to proactively build strong relationships within a diverse organization
- Must possess exceptional attention to detail and the ability to manage multiple on-going priorities
- Superior organizational and planning skills are required
- Excellent communication skills, both written and oral in English (Bilingual is an asset)

**What we offer**:

- A competitive base salary plus bonuses and other perks
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.