Customer Service Representative/inside Sales

**Who We Are**

One Company. Hundreds of Products. Endless Possibilities. **Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories**. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- **Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement saving**:

- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**POSITION OVERVIEW**

PlyGem Canada is seeking a highly driven **Inside Sales Representative** with a strong passion for sales and customer service. Reporting to the Operations Lead, the Inside Sales Representative is responsible for supporting the sales team and corporate sales initiatives through a variety of administrative, clerical, and customer service functions.

**RESPONSIBILITIES**
- Assist customers and outside sales rep with all inquiries regarding product, shipping, guidelines, warranty, etc.
- Maintenance of sales files in conjunction with the Outside Sales rep.
- Responsible for servicing customers directly by telephone, mail, fax or over the counter.
- Communicate with Marketing and Pricing Departments regarding customer pricing issues.
- Regularly communicate by telephone to sales staff, Allied Dept., Marketing Dept, and Credit Department on inquiries, and to assist in facilitating orders for shipping and pick-up.
- Prepare daily schedule of orders and distribute to branch warehouse staff.
- Communicate with warehouse regarding shipping errors and discrepancies.
- Run weekly open order report and follow up on open orders with customers.
- Deal with any issues resulting from delivery, i.e., late shipment, shortages, damaged product.
- Prepare required paperwork for Freight Claims, and arrange for appropriate credit, and possible re-shipment, resulting from damaged product on shipment.
- Creating CAD diagrams when necessary for special products.
- Maintain customer listing.
- Order entry of customer orders.
- Process credits/invoices for customers when required.
- Additional tasks as assigned by the Outside Sales Representative
- Follow all current work instructions and policies and procedures.

**QUALIFICATIONS**

**Education**
- Highschool, GED, and/or post-secondary education required.

**Experience**
- 1 to 3 years of customer service and sales assistance experience in a high-volume sales environment.
- Sales experience is an asset.
- Knowledge of exterior building products industry an asset.

**Skills/Abilities**
- Strong interpersonal, conflict resolution and customer service skills.
- Previous experience in window and/or residential construction industry an asset but is not required.
- Customer Service orientation with a genuine desire to provide customer service excellence.
- Experience or demonstrated ability to read blueprints /plan-to-offs is a definite asset.
- Demonstrated ability to assess, prioritize, plan, and organize projects.
- Knowledge of Microsoft Office programs including Word, Excel, PowerPoint, Outlook, etc.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

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