Shipping & Receiving Clerk/ Rma Coordinator

**Job purpose**:
We are looking for an organized, efficient Shipping/Receiving & RMA Coordinator to be responsible for the successful daily execution of all warehouse and fulfillment functions. The position is responsible for manual and clerical duties which includes a widely diversified array of materials in a warehouse setting. Perform daily review of incoming and outgoing shipment schedules to maintain productive operations while keeping open communications with sales team regarding the shipment of orders using our ticketing system.

They would be responsible for handling shipping and receiving paperwork, bar code scanning and manual entries into our EPR system, accurately packaging and weighing items, printing shipping labels, coordination of varies methods of pick-up (LTL/Freight/etc.), and inspecting goods received for potential damage and staging products in designated areas. Additional duties include being responsible for RMA (Return Material Authorization) coordination, ability to manage and control returns between customers and suppliers.

The position offers a great opportunity for motivated individuals to build a strong foundation for advancement and growth within an expanding company.

**Duties and responsibilities**:
**Shipping & Receiving**
- Facilitate the shipping of products from one destination to another by arranging transportation and orchestrating deliveries to meet customer demand with little to no delay
- High volume of data entry into ERP system to maintain internal records
- Locate and pull orders, assemble containers and crates, pack goods to be shipped, weigh packages to determine appropriate courier and print labels
- Determine method of shipment, prepare BOL, commercial invoices, and other shipping documents following import / export guidelines and regulations for all international shipments
- Ability to maintain and organize the facilities equipment and material to provide a neat, clean environment
- Ensure that all receiving documents and logs are easily accessible and maintained
- Verify inventory computations by comparing them to physical counts of stock, and investigating discrepancies
- Promptly unload deliveries, operating a pallet jack; as needed
- Inspect and verify incoming goods against BOL, recording shortages and rejecting damaged goods
- Receive, label and place inbound inventory items on designated shelves in warehouse
- Communicate with sales team via ticketing system, providing updates on orders in a timely manner
- Answering back shipping door at office
- Ensure area is always kept clean and organized to avoid safety issues, including sweeping warehouse, and disposing of trash daily
- Follow all safety policies and procedures
- Drop off packages at local FedEx or UPS facility for urgent orders that missed regular pick-up schedule
- Perform quarterly and annual inventory counts
- Perform other duties as assigned by direct management or team lead
- Establishes order priority based on customer expectations and production. Continue to monitor orders and expedite where necessary to meet requested delivery dates
- Support the sales team with quote generations, RFQ responses, and project coordination activities as it relates to freight cost, transit time and stock count

**RMA Coordinator Duties**:

- Accurately and efficiently receives RMA at time of delivery, checking received RMA against documentation
- Follow appropriate workflow based on type of return and disposition
- Communicates with Sales Support team to rectify problems such missing or incorrect information required for disposition
- Process and return shipments for customer repairs
- Set customer expectations and maintain customer relationships, providing status updates and setting expectations
- Analyzes material requirements for RMA orders to plan and schedule repairs
- Updates databases and prepares appropriate paperwork
- Includes but not limited to sales order, quotes and purchase order creations
- Document and maintain current RMA processes, with constant attention to measurable and continuous improvement
- Educate and assist others so RMA guidelines are properly followed

**Qualifications**:

- Must have FedEx shipping experience, DHL & UPS a plus
- Experience in international shipping
- Strong reading comprehension, ability to quickly analyze task
- Strong written and verbal communication skills
- Excellent interpersonal, communication, and sales/customer service skills
- Strong analytical, organizational, and time management skills
- Working knowledge of legal regulations and ISO requirements preferred
- Ability to work in a fast-paced, deadline driven team environment
- Has a superior attention to detail and accuracy
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to pay strong attention to detail
- Computer literacy and typing skills
- Proficient in computer software systems including MS Office and Dynamics CRM
- Ability to adapt to changes and abs