Application Administrator

**Role impact**:
The ServiceNow Administrator is responsible for the technical administration and support of the ServiceNow platform. This role ensures the optimal performance, security, and efficiency of ServiceNow, supporting IT Service Management (ITSM) and IT Asset Management (ITAM) processes and tools within the platform. The administrator will work with various stakeholders to support, maintain, and improve the organization's ServiceNow environment and ITSM/ITAM practices.

**What you will deliver**:

- Provide technical administration and support for the ServiceNow platform.
- Analyze ServiceNow release notes to identify potential impacts on the CF environment and provide recommendations for system improvements based on those findings.
- Create and maintain documentation related to ServiceNow administrative configurations, procedures, and modifications.
- Perform testing and support deployments within ServiceNow.
- Manage installations, integrations, patching, and monitoring of ServiceNow development, testing, and production environments.
- Ensure corporate data within ServiceNow is secured in accordance with IT security policies.
- Provide ServiceNow analytics and reports to key stakeholders.
- Administer and maintain the ServiceNow ITSM and ITAM tools, ensuring their optimal performance and alignment with organizational needs.
- Extract data from ServiceNow for analysis and reporting.
- Validate data accuracy and integrity within ServiceNow ITSM/ITAM.
- Collaborate with asset owners to validate ITAM data and ensure accuracy within ServiceNow.
- Develop and maintain ServiceNow ITSM/ITAM documentation, including processes and procedures.
- Support ITSM processes within ServiceNow, including incident management, problem management and configuration management.
- Manage and maintain IT asset data, ensuring accurate records of hardware, software, and licenses within ServiceNow.
- Conduct regular audits of IT assets to ensure compliance and identify discrepancies within ServiceNow.

**What your strengths are**:

- Able to work as part of a team and independently
- Strong analytical and problem solving skills
- Willingness to acquire new skills as technology changes
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Solid knowledge of ServiceNow administration concepts and procedures.
- Knowledge of IT service management principles and best practices.
- Strong attention to detail and data accuracy.

**What you need to succeed**:

- Post-secondary education in Computer Science or related field
- Minimum 3 years’ experience administering ServiceNow.
- Strong understanding of ITIL framework.

**Why you should join us**:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

**Are you someone who believes in our values?**
- **Aim Higher** - we strive to exceed expectations
- **Own Your Expertise** - we empower ourselves and each other
- **Collaborate Effectively** - we bring the right people together to get the right results
- **Engage with Empathy** - we objectively consider the needs of others
- **Embrace Change** - we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. **We’re ready to meet you there - are you?