Community Manager

6 days ago

Squamish, Canada The Common Full time

We’re looking for a passionate, people-oriented individual with a diverse skill set. You enjoy meeting new people, building strong relationships, and fostering connections. You’re eager to contribute and be part of a thriving community as well as help grow a local business.

You have experience in customer service, sales, marketing, and social media. You communicate effectively—both online (solid writing, spelling, and grammar) and in person (strong social skills). You’re ambitious and business-minded, yet humble enough to clean the washrooms before hosting an event.

Your mission, should you accept it, is to cultivate a highly connected, engaged, and passionate community of like-minded individuals. You will define success metrics, track engagement, monitor progress, and celebrate milestones with the community.

Key Responsibilities**1. Build & Engage the Community**
- Design and manage a program of regular events and social activities to create an active and engaged community.
- Foster a welcoming, inclusive, and inspiring environment for members.
- Maintain a digital as well as physical presence through social media / Whatsapp
- Help grow the community by an average of two new members per month.

**2. Elevate Customer Experience**
- Deliver an outstanding customer service experience.
- Run a quarterly customer satisfaction survey.
- Manage inquiries, assist members, and handle member relations.
- Maintain a clean, professional, and inviting workspace.

**3. Drive Sales & Business Growth**
- Follow up on potential members.
- Contribute to business development efforts, helping take The Common to the next level.

**4. Manage & Maintain the Space**
- Ensure the workspace remains clean, organized, and functional.
- Perform light maintenance tasks, including cleaning work surfaces, floors, washrooms, and equipment.
- Handle filing and basic accounting duties as needed.

**5. Amplify Our Voice & Brand**
- Create content and manage social media channels / collaborate with the marketing manager to do so when in post.
- Engage with the online community and enhance The Common’s digital presence.

**6. Leverage Technology**
- Manage and update the website (WordPress).
- Utilize CRM tools (HubSpot) to keep systems synced and organized.
- Conduct a bi-monthly customer satisfaction survey and analyze member feedback for continuous improvement.

Skills & Qualifications
- Business background with a focus on customer service.
- Outgoing and friendly personality with strong relationship-building skills.
- Excellent verbal and written communication skills.
- Highly organized and able to juggle multiple projects efficiently.
- Experience in event planning, sponsorship, partnerships, or promotions.
- Familiarity with digital communication tools (Slack, Facebook, Twitter, LinkedIn, Mailchimp, Instagram).
- Willingness to roll up your sleeves and get things done.
- Understanding of startups, entrepreneurship, and business development.
- Technical proficiency (or willingness to learn) with platforms like WordPress, HubSpot, and survey tools

**Job Type**: Part-time

Pay: $19.00-$23.00 per hour

Expected hours: 10 per week

Schedule:

- Monday to Friday

Work Location: In person

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