Analyst - IT Support

21 hours ago

Nisku, Canada Energy Safety Canada Full time

**Be a part of building a stronger, safer workforce**

As the national safety association for the oil and gas industry we advocate for worker health and safety**.**

Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.

**What is the opportunity**:
Reporting to the Manager Infrastructure, IT, the IT Support Analyst assists with maintaining the end user facing environment for Energy Safety Canada. This position is responsible for in-person and remote IT support for Energy Safety Canada’s staff.

**What will you do**:

- Provide front line support for staff at Energy Safety Canada to resolve issues and questions related to end user hardware, software, and peripherals.
- Responsible for the management of all end user computing devices including patching, firmware updates, and remote management
- Responsible for user account management including but not limited to: onboarding, permissions, changes, terminations, offboarding
- Managing incidents and requests in ITSM system including documenting knowledge base articles for end users and IT technical staff
- Supporting classroom and meeting room A/V systems including web conferencing solutions
- Other duties as required

**What you need to succeed**:

- Post-Secondary Education related to IT or equivalent experience
- At least one year of related work experience
- Certifications related to ITIL or similar would be a strong asset
- Strong troubleshooting skills and a focus on customer service
- Working knowledge of Windows 11
- Demonstrated knowledge of Office 365 administration would be an asset
- Working knowledge of system management and mobile device management systems
- Working knowledge of mobile devices especially Apple iOS
- Basic knowledge of networking
- Experience with secure printing solutions an asset
- Working knowledge of ServiceNow (incident, change, knowledge, config)
- Strong desire to learn
- Ability to work independently

**What’s in it for you**:

- Competitive compensation package
- Hybrid Work Model
- Excellent medical and dental benefits
- Great RRSP matching
- Generous vacation and flex days
- Employee education assistance program

Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

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