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Channel Programs Manager
2 weeks ago
Imagine what you could do here. The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it Appleʼs Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. The Canadian Channel Sales Operations (CSO) team is responsible for ensuring that customers have the best possible experience anywhere Apple products are sold across our Channel Retail partners. Apple expects innovation and excellence in every part of the company, and the CSO team meets that challenge by ensuring the collaborative development of strategy, the seamless execution of program deployment and lifecycle management, training & advocacy engagement, product launches and program execution/briefings. We see the customer journey holistically, and view a customers interactions with channel partner environments, Apple demo products and Partner sales staff as being essential component of the customer experience.
**Description**
A Programs Manager on the Canada CSO team is an internal champion and cross-functional resource for multiple program deployments and projects across Apple’s Channel environment. You are deeply connected to Apple’s worldwide team, our local Sales/Finance/Marketing teams and our channel partners. You understand Apple’s business needs, our partner’s needs, and create win-win opportunities grounded in data insights and a commitment to provide an exceptional customer experience.
**Responsibilities**
- Lead and manage Apple-led fixture deployment activities from planning through execution including business-case building, partner management, budget tracking, installation and lifecycle management).
- Collaborate with internal cross-functional teams to drive and support partner-led fixture deployments/merchandising activities.
- Manage critical business activities such as internal communications and reporting, dashboarding, leadership updates and merchandising changes driven by product launches.
- Partner with Global Program Strategy teams and internal Finance/Sales teams to define and deliver analytics and reporting supporting our merchandising investments.
- Build and foster strong partner/vendor relationships.
- Contribute to the development and deployment and refinement of AI/ML-based tools.
- Participate in user acceptance testing of new and existing tool developments.
- Other responsibilities as needed to support business needs.
**Minimum Qualifications**
- 5+ years of proven experience in program/project/product management roles.
- Keen eye for detail.
- Excellent communication and interpersonal skills with the ability to drive commitment and change through compelling verbal and visual storytelling and influence without organizational authority.
- Adept at prioritizing several unrelated projects with competing deadlines and multiple stakeholders.
- Ability to excel in high-pressure situations in a fast-paced, sometimes ambiguous environment.
- Bachelor’s degree or equivalent experience required
**Preferred Qualifications**
- Able to work independently and as part of a global, cross-functional team.
- Open to proactively ask for, and act on, feedback when received.
- Strong learning agility and change management skills;
- Ability to see the big picture while deeply understanding the details.
- Comfortable working with large amounts of complex data sets
- Experience with Tableau an asset.
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