Program Manager Technology Services

**Job ID**: 53452

**Job Category**:Policy, Planning & Research

**Division & Section**:Technology Services, Office of the Chief Technology Officer

**Work Location**:Metro Hall, 55 John Street

**Job Type & Duration**:Full-time, Permanent

**Salary**:$112,280.00 - $149,247.00, Wage Grade 7.5

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 31-JAN-2025 to 14-FEB-2025

The **Technology Services Division** provides leadership in modernizing **City of Toronto** services through strategic investment, digital transformation and management of the City’s technology systems. The Division acts as a coordination point for driving business improvements by partnering with all divisions in re-designing business operations, translating business needs into innovative technology solutions, and implementing those solutions. As a key member of the **Enterprise Data and AI**team you will play a pivotal role in enabling the City’s use of intelligent automation and AI solutions.

Reporting to the Director, Enterprise Data and AI, and leveraging your ability and skill in program management, you will provide senior-level strategic and operational support to Technology Services senior management team. This will see you leading and addressing matters related to divisional communications activities with the goal of enabling the City’s use of intelligent automation and AI solutions.

**What can you expect to do?**

Being highly experienced and comfortable collaborating, consulting, and coordinating with senior-level leaders in a large-scale organization or a complex, multi-stakeholder environment like ours will be vital to your success as **Program Manager, Technology Services leading the Enterprise Data and AI program.** Tasked with providing strategic advice, day-to-day operational support, and professional judgment on complex issues, you will develop effective communications strategies and assist the Office in addressing both emerging and ongoing issues for the Division to ensure the delivery of Technology Services and associated transformational work.

**Sharing expertise in communications approaches for technical and non technical audiences.**

An excellent communicator and relationship builder, you will act as a main point of contact for the Director of Enterprise Data and AI. You will oversee the planning, design, development, implementation, and maintenance of a communication strategy for the program, ensure that program-related strategic and operational items are reported and tracked, and develop consistent, effective communication for the Technology Services senior management team.

**Full-scope project and program management**

As Program Manager, you will be expected to manage and coordinate assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance, and continuous learning, while ensuring that project expenditures are controlled and maintained within the approved budget. Adept at leading change in a process-focused environment, you will establish strong governance and controls for large, complex programs, and audit committee activities, communicating and collaborating with the development team and operational stakeholders.

**A collaborative approach to continuous improvement**

The Division and the Director Enterprise Data and AI will count on your assistance regarding communications related to business process simplifications to support program enablement. Committed to keeping informed, you will conduct comprehensive research into the assigned area, taking into accounts developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government. You will also partner with multiple stakeholders and external sources to gather input to continually improve Office programs and processes and collaborate across teams to develop solutions aligned with TSD’s business priorities and needs.

**Contributing to informed decision-making**

Your analytical and critical thinking will be evident as you prepare strategic advice for the Director on corporate and divisional issues, projects, and related matters, and prepare presentations, correspondence for the Director on corporate/divisional initiatives and other topics, often under tight time constraints. You may also act as a Unit representative at meetings with other divisions and Councillors for information-sharing purposes and maintain a thorough knowledge of current corporate and other divisions' issues and initiatives. Ultimately, you will play a key role in ensuring a high quality of service, building capacity, overseeing program quality assurance and processes to support the Division.

**Key Qualifications**

Among other strengths, your profile for the role of Program Manager, Technology Services Division will include the following key qualifications:

- **Educational Bac