Customer Service Attendant

**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

**THE ROLE**
The Customer Service Attendant plays an important role, providing quality leisure programs, services and facilities to our military members and their families.

Our services are tailored to help families with the challenges they may face due to military life and make the most of everyday activities such as going to the playground or pool. We believe that when members of the Canadian Armed Forces are able to take good care of themselves and their families, they can do better both at home and at work. Whether families need to sign the kids up for swimming lessons, improve their fitness, make friends in a new community, our services are here to help.

As a Customer Service Attendant each day will be different as you manage access to the facility, answer customer inquiries and oversee services such as membership sales while maintaining a cash float and providing daily sales reports. You will book facilities and programs, controlling the use of sports and recreation equipment while providing guidance to customers on the operation of the equipment, performing minor maintenance when required and help ensure the cleanliness of the equipment and facility. You will be knowledgeable and resourceful to CAF Members and their families regarding all programs and services offered by the recreation department, and PSP as a whole.

We are looking for dynamic, independent and motivated individuals to join our team, helping us ensure recreation is all about fun

**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High School Diploma

Current CPR and Standard First Aid certification

HIGH FIVE Principles of Healthy Child Development or HIGH FIVE Sport.

HIGH FIVE Healthy Minds for Healthy Children

**Experience**

In cash handling

In office administration

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

**LANGUAGE REQUIREMENTS**
English Essential, Bilingual an Asset

Reading: Functional

Writing: Functional

Oral: Functional

**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

**Perks**: Discounts through CFAppreciation.

**OTHER INFORMATION**
Criminal Record Check for the Vulnerable Sector - must be valid within the last six (6) months.

Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement for the UFCW local 175 bargaining unit at CFSG Ottawa-Gatineau.

**START DATE**
As soon as possible.

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS09768