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Customer Experience Representative
2 weeks ago
**About Maple Leaf Cannabis**
Maple Leaf Cannabis was built on one simple belief - Cannabis should be trusted, transparent, and locally rooted. As a 100% Canadian owned business, we serve Ontario with a dedication to quality products, knowledgeable staff, and an experience that feels welcoming from the moment you walk in. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.
**About the Role**
We’re searching for experienced **Customer Experience Representatives** who can roll with the punches and bring their best every shift. You’ll help keep our store running smoothly, master the ins and outs of cannabis, and share that knowledge with customers in a way that’s approachable and fun. We want energetic go-getters who love connecting with people, building relationships, and are excited to grow their expertise in this fast-paced industry.
**Address**:632 Berford St. Wiarton, ON N0H 2T0
**Role and responsibilities include, but are not limited to**:
**Customer Offering**
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods
**Day to Day Operations**
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly
**Regulatory Adherence**
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Comply with Maple Leaf Cannabis policies, standard operating procedures, and practices
**Experience and Qualifications**
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid CannSell certification
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Ontario
**Personal Characteristics and Requirements**
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 19 years of age or older
- Must have reliable transportation to commute to/from work
Number of Openings
5
Time Type
Full Time/Part time
**Job Types**: Full-time, Part-time
Pay: $18.00-$22.00 per hour
**Benefits**:
- Casual dress
- On-site parking
- Store discount
Work Location: In person
