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Client Success Specialist

3 weeks ago

Calgary, Canada AFTI WatchDog Full time

**Client Success Specialist**

**Location**: Calgary, AB (Hybrid)

**Department**: Account Management
**Reports to**: VP of Sales

Are you a relationship-builder who loves helping clients get the most out of technology? Do you thrive on digging into data, solving problems, and making a real impact? If so, **AFTI WatchDog** wants you on our team

At AFTI, we don’t just sell cutting-edge technology—we ensure it delivers long-term value. That’s where our Account Management Team comes in. We’re growing fast, and we’re looking for an **Client Success Specialist**
who’s passionate about helping clients succeed, preventing churn, and uncovering new opportunities for growth.

As a **Client Success Specialist**, you’ll be the trusted advisor for our clients _after the sale is made_. Your mission: Make sure their WatchDog systems stay healthy, their teams stay trained, and their field operations run smarter than ever. You’ll work with both **Keep Accounts** (focused on retention) and **Expansion Accounts** (focused on growth)—and every day, you’ll be driving real results.

**Key Responsibilities**:
**Keep Accounts - Prevent Churn & Maximize Value**
- Conduct quarterly or semi-annual check-ins (depending on priority)
- Monitor unit health through WatchDog reports
- Identify champions, provide training, and track value delivered
- Keep our clients informed, supported, and satisfied

**Expansion Accounts - Fuel Growth**
- Help clients move from pilot to full field expansion
- Run biweekly/bimonthly account scans to highlight ROI and system value
- Present real-world use cases (pump-downs, leaks, outages) to promote adoption
- Lead regular strategic meetings and support field teams with training

**What Success Looks Like**:

- Ensure retention rate for high-priority accounts
- Ensure accounts have clear champions and up-to-date usage documentation
- Ensure unit health across all active deployments
- Expansion accounts progress to next sales phase

**Qualifications**:

- 3+ years in Account Management, Customer Success, or a similar client-facing role
- Tech-savvy with a knack for translating data into action
- Confident communicator who builds trust quickly
- Comfortable working with oil & gas or industrial IoT clients (bonus)
- Experience with CRM systems and digital training platforms

**Why Join AFTI WatchDog?**

At AFTI, we’re revolutionizing remote field operations. Our technology helps field teams save time, improve safety, and make smarter decisions—and as an Account Manager, you’ll be at the heart of that transformation.

We’re a team that celebrates wins, supports each other, and never settles for average. If you’re ready to join a mission-driven company with real impact in the field, **this is your next career move**.