Frafca Office Receptionist

**About Us**:
The Fraser Region Aboriginal Friendship Centre Association (FRAFCA) is a rapidly growing Indigenous community-based organization, serving BC’s largest urban Indigenous population of children, youth, families & Elders. Our Vision is to build **_a community of strong, healthy, successful Indigenous people connected to each other and to their roots _**by fostering their health & well-being through culturally relevant services, support, and advocacy.

**Position Summary**:
At FRAFCA, the receptionist is our first point of contact with our clients. Under the supervision of the Office Manager, the Receptionist is responsible for handling front office reception and perform administrative duties, including greeting guests, offering them a beverage, answering phones, schedule appointments, handling client inquiries, and sorting and distributing mail.

**Why FRAFCA**:

- Opportunity to work alongside cultural knowledge keepers & Elders;
- Holistic, culturally safe, approaches to serving our clients and community;
- Freedom to share and observe own cultural practices (i.e. smudging in the office);
- Offices located along main transportation routes; main office by the Skytrain Station;
- Extended Health Benefits Package (Medical, Dental, Travel) and Employee Assistance Plan after the 3-month probationary period;
- 10 annual paid sick/personal leave days;
- Paid vacation days (up to 25 days based on years of service);
- Parking available on site.

**Your Duties**:
**_Some on your duties & responsibilities include_**_:_
- Provide an excellent First Impression;
- Use phone system to answer, filter and transfer calls, and take messages;
- Greet office visitors and direct them to the correct person or department;
- Ensure follow-up of incoming and outgoing documents, in electronic or paper form;
- Organize outgoing mail and manage Purolator pick-ups;
- Forward internal mail according to established procedures;
- Manage reservations for the various conference rooms in the office;
- Ensure proper maintenance of office machines;
- Update daily office attendance list;
- Perform other duties as needed

**Qualifications**:
**_Education and Experience requirements_**_:_
- Grade 12 education or equivalent experience in a receptionist position working in a similar environment with a strong focus on client-service excellence;
- Strong proficiency in computer skills (Word, Excel, Outlook);
- Exemplary telephone management skills;
- Effective interpersonal skills and the ability to communicate tactfully with others;
- Ability to work effectively in a fast paced, multi-faceted work environment;
- Excellent problem solving and decision-making abilities;
- Great attention to detail with strong written and oral communication skills;
- Ability to provide excellent client-service to employees, residents and their families, visitors, service providers, and the public;
- Professional demeanor with a positive and cooperative attitude;
- Adaptable to change;
- Demonstrated organizational, coordinating, and prioritizing skills;
- Knowledge of multicultural communities, organizations and service providers within Surrey;
- Effective team member with the desire and ability to support the company and the team in all activities;
- Ability to respond to emergency situations;
- Criminal Record Check and review is a requirement of all employees of FRAFCA.
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We thank all that apply, but only those selected for interview will be contacted.

**_**Pursuant to S. 41 of the BC Human Rights code, preference may be given to Aboriginal Applicants_**_._