Supervisor, Financial Support Team

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Reporting to the Finance Manager, The Supervisor of Financial Support team is responsible for providing supervision to staff.

The position will ensure that strategic goals established are translated into practical action and that relationships are maximized between clients, employees, and community collaborates.

The position will support clients and the program through budgeting, benefits eligibility, and general accounting principles. Their main goal is to ensure that clients are educated, informed, and well prepared for maintaining financial independence in the community. They will work closely with the Finance Manager and Program Managers and a multi-disciplinary team to meet appropriate targets and objectives.

**Duties and Responsibilities**:

- Oversee service delivery and program capacity
- Monitor performance measures and prepare statistical reports
- Hire new staff, conduct Supervisions, performance management and assign goals, objectives
- New staff orientation
- Attend internal and external meetings and/or committees as assigned
- Build and support sustainable and productive relationships with all individuals including clients and families, staff, senior leadership team, the community, stakeholders
- Oversee the referral and intake process of potential tenants while providing management expertise and support to the staff development and deliver financial literacy workshops with the Financial Support team members
- Administer the daily accounting and financial management of the program. Manage resident trustee trust accounts; support with purchases for needs items as indicated by Individual Wellness Plan, support residents to achieve their finance related goals within CHOs recovery oriented philosophy of care
- Monitor Data Entry, spreadsheet development/management, book keeping and reconciliation
- Provide clients with financial-based case management including but not limited to; budgeting to align with Wellness plan and program guidelines, housing retention support, and financial literacy counselling
- Develop program materials, accounting practices, and financial tools in collaboration with Program Managers and Finance staff
- Provide voluntary trusteeship and financial literacy through one-on-one counseling and case management for program participants which may include arranging appropriate benefits and entitlements from Ontario Disability Support Program, CPP, Ontario Works, debt sources and other income programs. Be program point of contact for clients that are part of OPGT program
- Complete evaluations and feedback surveys with applicants and/or their families. Attend resident meetings, case conferences, rounds meetings. Attend homes onsite for face to face visits weekly
- Understand and be able to integrate a philosophy of client-centred care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards. Contribute to CHO annual reviews as needed.
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Liaison with the HOME owners - first point of contact
- Perform additional duties as required/delegated by Management

**Qualifications**:

- Post-Secondary Education (2 year Diploma) in general accounting, business, finance or equivalent
- 2 years’ experience supporting individuals with mental health and/or addiction challenges or equivalent
- 2 years’ experience with QuickBooks or equivalent
- Proficient in Microsoft Office, including Excel, PowerPoint, Word
- Experience preparing budgets and managing individual’s finances
- Experience delivering financial literacy workshops
- Experience preparing basic accounting entries including recording of cheques, deposits and reconciling bank accounts.
- Solid understanding of basic accounting principles and/or financial planning
- Familiarity with accounting software (Quickbooks, CRMS)
- Demonstrated understanding of the impacts of addiction, mental health, homelessness and poverty
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