Project Coordinator

2 weeks ago

Toronto, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today**

**Job Summary**:
The Project Coordinator

**Responsibilities**:

- Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
- Develop schedules for field service personnel, in conjunction with management, taking into account work order priorities, due dates, time required, location, skills required, workload and urgency.
- Support business in developing and tracking KPI’s (key performance indicators) and identify areas where support is required.
- Interface with customers/utilities and other departments as necessary to ensure successful completion of service.
- Handle customer service requests using strong interpersonal skills and a customer focus.
- Act as Ainsworth’s customer advocate to expedite issues surrounding quality service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
- Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
- provide renewal pricing to customers for annual maintenance/infrared inspection.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Act as backup for billing.
- Perform other duties as assigned.

**Qualifications**:

- 1-3 years of experience with utilities
- Working knowledge of an MRP system is preferred.
- Excellent customer service skills.
- Excellent verbal and written communication skills
- Attention to detail and multi-tasking
- Ability to exercise independent judgment and take initiative.
- Ability to work effectively under pressure.
- Graduate from a career college an asset.
- Demonstrated coordination, organizational, and interpersonal skills.

**Why work at Ainsworth (a GDI company)?**

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
**_ Benefits:_** Comprehensive health, dental and medical benefits, including wellness supports, RRSP matching and generous vacation

**_ Rewards:_** Service milestones and peer recognition plus Employee Discounts and Incentives

**_ Flexibility:_** Hybrid working models, where applicable

**_ Diversity:_** An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country

**Join us. Make a difference**.

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