Manager, Clinical Informatics

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

The Clinical Informatics team falls within the Information Technology Services (ITS) department at LHSC. The Information Technology Services (ITS) team is dedicated to advancing the quality and safety of care through enabling digital technologies and innovation. The ITS team provides a full suite of digital health, virtual care and technology solutions to LHSC, St. Joseph’s Healthcare London, and nine regional partner sites. The ITS team is also fully engaged in supporting Ontario’s largest single regional Hospital Information System (HIS) across eleven hospitals with over 2,500 beds. The ITS team is also engaged with Ontario Health and the Ministry of Health to support the advancement of population health management across the Ontario Health Teams (OHTs) in our region. The culture of collaboration, respect and excellence drive the team to new advances for patients, clinicians and all members of the health care community.

**Job Summary**:
**What the Role is**

The Manager, Clinical Informatics provides leadership to the Clinical Informatics team, supporting clinicians across the HIS. The team’s primary focus is on the integration of the hospital Electronic Medical Record (EMR), “OneChart”, into clinical workflows. The team bridges the gap between technology, people, and processes, and is engaged in both large project delivery and operational support. The Manager, Clinical Informatics provides support and leadership to the team and is a key member of the ITS department. The role is expected to be an expert in “OneChart” functionality and provides strategic advice and direction related to technology implementations and decision-making. The Manager is also a key liaison between ITS, our clinical partners across the region, and our primary EMR vendor, Cerner.

Reporting to the Director, Clinical ITS & Regional Hospitals, the Manager directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

NOTE: This role is required to be on-call, evenings and weekends on a rotational basis of one (1) week out of every five (5) weeks.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What Skills Are Needed**
- You facilitate an environment of collaboration and cooperation
- You demonstrate a strong customer service orientation and inspire that within your team
- You have experience leadin