Divisional Engagement Lead

**Job ID**: 56530
**Job Category**:Communications & Marketing
**Division & Section**:Municipal Licensing & Standards, MLS Policy & Strategic Support
**Work Location**:City Hall, 100 Queen St. W
**Job Type & Duration**:Full-time, Permanent
**Salary**:$94,905.00 - $128,386.00
**Shift Information**: Monday to Friday, 35 Hours Per Week - Hybrid
**Affiliation**: Non-Union
**Number of Positions Open**: 1
**Posting Period**:**06-Aug-2025 to 20-Aug-2025

The City of Toronto’s Municipal Licensing and Standards (MLS) Division is a leader in municipal bylaw administration and enforcement services, business licensing and permitting, and animal care services, and works to ensure the safety and vibrancy of Toronto’s communities and help improve the lives of Torontonians. The Division has led major bylaw reviews and introduced new regulatory regimes over the past several years, including Short-term Rentals, RentSafeTO Apartment Building Standards, noise, licensing for bars, restaurants and entertainment venues, and many more.

The Divisional Engagement Lead with MLS is responsible for planning and delivering strategic, inclusive, equitable, and accessible engagement processes on behalf of the Division, including communicating with interested parties, community and business partners and the public regarding important policy and program changes. This role provides comprehensive support to divisional engagement and communication initiatives and is an integral part of a team of dedicated policy and research professionals.

Major Responsibilities:

- Leads the planning and design of public events for the Division (e.g. meetings, workshops, open houses, consultations).
- Leads and guides the development of material and content for internal and external communications, including web-based platforms.
- Investigates language and cultural approaches, provides translated materials or arranges translators for public events as needed.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Researches, develops and evaluates alternatives to current public consultation and community outreach practices and makes recommendations to Division
- Leads and provides advice, guidance, research services, and logistics support for public events.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
- Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
- Works closely with divisional and corporate staff and leads a team of professional and/or support staff.
- Responds to contentious issues, plans and documents corrective action and implements preventative strategies.
- Assists with facilitating meetings, note taking, time monitoring as needed.
- Ensures that Division public consultation and outreach events meet City and Provincial AODA legislation and policies, and considers the diversity of populations and customers.
- Coordinates completion of communication materials with vendor resources, client service management and other city division resources as applicable.
- Prepares and evaluates procurement documents and collaborates with third party consultants related to research, consultation and preparation of communication materials.
- Develops and maintains excellent working relationships with Strategic Communications and other City divisions to encourage collaboration and sharing of information.
- Develops KPIs to report on engagement trends. Identifies continuous improvement and best practices.
- Leads evaluation and testing of tools for use by the unit to improve productivity, collaboration and work management.
- Develops and issues surveys in accordance with corporate requirements to gather public and internal staff input to gauge effectiveness of service delivery, customer support and staff engagement.
- Analyzes survey results and prepares reports to publicize findings.

Key Qualifications:

- Post-secondary education in public administration, communications, journalism, marketing, or in a professional discipline pertinent to the job function or an equivalent combination of education and experience.
- Considerable experience in project management and managing multiple diverse projects in a detailed and deadline oriented multi-stakeholder environment, including identifying project goals, scope, milestones and deliverables, monitoring/ tracking projects to ensure project completion is on time and on budget.
- Considerable experience working with internal and external stakeholders and local communities such as City staff, councillors and other government representatives, community stakeholders