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Food and Beverage Supervisor

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Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

**What this role is significant**

As Food and Beverage Supervisor, you set the tone on the floor each day by driving service, supporting the team, and making sure everything runs smoothly across all Food and Beverage outlets. You lead by example, stay close to the action, and ensure every guest interaction reflects the quality and warmth of the resort. You are also a key connection between service, culinary, and leadership. You keep communication clear, solve problems before they escalate, and make sure the team feels confident and supported during every shift.

**A day in the life**
- Lead daily service across the Dining Room, Pub, Poolside, Room Service, and Event spaces
- Manage shift flow, labour coverage, and real-time adjustments based on business volume
- Oversee on-floor execution of group dining and events, ensuring BEOs are clearly understood and delivered as planned
- Communicate closely with the kitchen on timing, allergies, and special requests
- Address operational challenges quickly, including space, staffing, and equipment needs
- Ensure compliance with health and safety standards and provincial liquor regulations
- Monitor service and guest interactions throughout each shift, handling feedback and recovery directly
- Build guest rapport and look for opportunities to elevate the experience
- Maintain strong knowledge of food, beverage, and allergens to support both staff and guest decision-making
- Provide real-time coaching, training, and feedback to support team growth and consistency
- Support new hire onboarding and contribute to a positive, accountable team culture
- Lead focused pre-shift meetings that align and energize the team
- Stay familiar with POS systems, menu changes, and daily reporting tasks
- Ensure all team members are following current resort standards, protocols, and procedures

**What we hope you'll bring to the team**
- At least one year of supervisory experience in a high-volume restaurant or hospitality environment
- A calm, confident presence with strong interpersonal skills and a natural ability to lead in the moment
- A polished, guest-focused approach with a sharp eye for detail and the ability to anticipate needs before they arise
- A solid understanding of POS systems, event flow, and BC hospitality regulations
- Proven ability to multitask, stay composed, and make smart decisions under pressure
- Clear communication, adaptability, and a spirit of hospitality that helps create memorable guest connections
- Serving It Right certification is required
- Flexibility to work a dynamic schedule that includes evenings, weekends, and holidays

**What's in it for you**
- Competitive hourly wage of $21-$22 per hour, plus tips
- Comprehensive health and dental benefits after three months
- A supportive and collaborative work environment in a breathtaking waterfront setting
- Career development opportunities in a growing, award-winning hospitality team
- Enjoy a range of employee perks, including a leadership meal each shift, complimentary hotel stays, discounts for friends and family, free spa treatments, savings on spa retail products, and free paddle sports rentals

We know that great team members come from diverse backgrounds. If this role excites you, even if you don’t meet every single requirement, we encourage you to apply

**Job Types**: Full-time, Permanent

Pay: $21.00-$22.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekends as needed

Work Location: In person