Health Services Scheduling Coordinator: Permanent

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “_The freedom and flexibility can’t be beat._” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us _“I love the inclusive culture. I feel welcome and at home.”_ _View more comments from VHA clients and their family members_._

**We are seeking a**:
**Health Services Scheduling Coordinator, Strategic Solutions & Partnerships**

**Permanent Part-Time Position, Flex Shifts**

**Guaranteed 20 hours per week (required Monday-Sunday, 8:30AM-9:30PM availability, including STAT holidays)**

**Shift Information**:Guaranteed 20 hours per week. Shifts will be scheduled any day of the week, including weekends and STAT holidays. Hours of work will range anytime from 8:30am-9:30pm.

**What is the job?**

As a Health Services Scheduling Coordinator in the Strategic Solutions & Partnerships, you will help our clients maintain their independence and brighten their day by fielding client calls and ensuring their services are scheduled in a timely manner. You’ll work in a fast-paced environment, communicating with clients, families, funders and clients’ Health Care Teams including Personal Support Workers, Nurses, and Rehabilitation Service Providers. You will provide coordination and operational support to multiple initiatives and programs under SS&P team. This includes providing information to customers inquiring about private services, accepting new clients referrals, carrying out service changes and maintaining client service plans.

**What makes VHA’s compensation unique?**
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

**Key Skills, Experience and Behaviors Required for this Position**:

- Relevant university or college degree or commensurate experience in a customer service setting
- Knowledge of home health care services and past experience in a healthcare organization/agency setting preferred
- Experience in an administrative position that required extensive scheduling/multitasking
- Excellent interpersonal skills and verbal and written communication skills
- Ability to communicate with (both internal and external) customer with confidence, fairness and a passion for creating a positive customer experience with a family-centered approach
- Ability to multi-task and problem-solve independently in a fast-paced environment
- Strong sense of accountability and ownership of deliverables
- Highly organized, ability to prioritize tasks and flexible to accommodate changing demands
- High degree of attention to detail
- Experience with GoldCare or other health information database will be an asset
- Ability to support field staff working with clients and clearly communicate tasks and duties
- Creative thinker with the ability to come up with outside-the-box solutions to challenging problems

Satisfactory completion of technical skills testing is required.

**Accommodation and VHA’s commitment to DEI**

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

**In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.