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Customer Service Specialist

3 weeks ago

Saskatoon, Canada SIGA Full time

**Job Description**:
**Main Duties**

Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities.

**Responsibilities include**: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.

**Conditions of Employment**
- The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
- Must possess valid Saskatchewan Driver’s License and acceptable driving record. (remove if not applicable)
- Tobacco smoke/High noise levels (during time spent at Casino sites).
- As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
- Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.

**Job Requirements**: Education**
- Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline.

**Experience**
- Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing functions.