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Services & Retail Sales Coordinator
2 weeks ago
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
Come work with us
Job Summary
Are you a Retail Manager looking for a great place to expand your skills and work in an exciting environment? Considering joining Queen’s University Athletics & Recreation
The position of Service and Retail Sales Coordinator reports to the Manager of Sales Support and Service and leads the QShop retail operations, game day ticket sales and related services as part of our customer service team in QServices.
Bring your retail operations experience to our team where you can exercise creativity, unique sales solutions and show a whole lot of team spirit
Working with us you will be the daily operational contact for employees and visitors to the department. You will provide a positive customer experience, complete sales transactions, provide information and complete operational transactions. Your experience will help you to monitor customer service associates and provide expertise when necessary.
Working with us will provide you a great salary, benefits, pension and paid time off which includes a paid week off over the Christmas holiday period
**Job Description**:
- Acts as main point of contact for the functionality associated with internal financial systems.
- Reconciles data and advises Manager of any significant deviations.
- Maintains financial records and organizes electronic and hard copy financial files for unit.
- Ensures data is compliant with all policies and procedures.
- Recommends process improvements to department procedures.
- Runs sales reports to reconcile data and provide final reports on transactions.
- Prepares miscellaneous invoices and follows up with statements/collection on outstanding debts.
- Prepares monthly revenue reports to assist with analyzing and interpreting financial revenue information.
- Oversees results of point of sale, cash flow, and reconciliation transactions.
- Other duties as required in support of the department and/or unit.
Required Education
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.
Required Experience
- More than 2 years and up to and including 3 years of experience.
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement
