Groups Sales Agent, Westjet Vacations

**About Us**:
Group Sales Agent, WestJet Vacations
**About Us**:
**The Opportunity**:
Are you searching for a fun, passionate, travel loving team? - Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Agent supporting our WestJet Vacations brand to join us in making vacation dreams come true. As a Group Sales Agent, you’ll be the first point of contact for travel agents, delivering exceptional service and building customer loyalty. You’ll be responsible for generating new sales by accurately quoting group travel packages, offering product recommendations, and sharing promotional information—all within set deadlines. The position reports to the Director, Group Sales, and will be located in Toronto, ON.
**What You’ll Do**:

- Respond promptly and professionally to inbound calls on the Groups Queue line.
- Identify customer needs, offer solutions, and escalate issues when necessary.
- Assist with product/service inquiries and manage booking system updates.
- Meet call performance KPIs (e.g., call volume, hold time, handling time).
- Accurately cost and issue group quotes using provided tools and guidelines.
- Return quotes within 24-48 hours and request additional info as needed.
- Prioritize quotes to improve conversion rates and maintain KPI targets.
- Refer custom excursion requests to the Sunwing Experiences team.
- Attend all assigned training sessions and complete SmarterU courses.
- Stay current on product knowledge, promotions, policies, and procedures.
- Organize and maintain quick-reference materials for efficiency.
- Other duties as assigned.

**What You’ll Need**:

- Minimum 1 year of experience in telephone sales, customer service, or a related field.
- Post-secondary travel related education an asset.
- Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc.).
- Excellent customer service and communication abilities and enjoys working directly with customers.
- TICO Certification required.
- Experience with TTS and Sabre is an asset.
- Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings.

**What We Offer**:

- Hybrid Work Opportunities
- GoodlifeCorporate Discount
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.