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Office Administrator
3 weeks ago
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers
**Our core values**:
Integrity - We do what’s right, even when no one is looking.
Improvement - We do it well. Then we do it better.
Caring - We put ourselves in others’ shoes.
Authenticity - We like people, not pretense.
Determination - We kick down walls.
As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.
**Compensation**: $22.50/hour
**Hours of work**: 38-40 hours per week (Sundays to Thursdays), may include weekends and Friday evenings.
**What you will be doing**:
- Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile \uD83D\uDE0A).
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Teamwork - You are a team player who can also thrive independently.
**We hope you are passionate about**:
- Customer Service - You are a people person who uses your skills to create great rapport with customers
- Teamwork - You are a team player who can also thrive independently
- Joining a fun, fast-paced environment
**The experience we need**:
- Experience working in an administrative/customer service role
- Fast and accurate data entry skills with the ability to multi-task
- Experience managing customer conflict and escalation
- Proficiency in Microsoft Office
- Must be able to work occasional weekends
**Bonus Points if**:
- You exude energy, enthusiasm, and positivity
- You are willing to work additional time when necessary to complete tasks and meet deadlines
**Why join Trail**:
- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
