Operations Automation Admin

Doxim is a leading provider of Customer Engagement Software for Financial Service Organizations. This software helps financial institutions transform their client experience, communicate more effectively throughout the client lifecycle, and improve cross-sell and upsell activities that drive increased wallet share. The SaaS-enabled platform addresses key digitization challenges, from automated client onboarding, through improved, personalized communications to any time, anywhere content access, tailored to a clients’ channel preferences.

Located in Markham, Ontario location, we are one of the fastest-growing technology companies in Ontario. We are expanding quickly and seeking this role to help sustain the growth.

**Job Definition**

Reporting to the Director of Operations, the incumbent is to administer, build and monitor existing and new job automation for the organization and complete monthly customer service projects according to the instructions within established SLA timeframes for multiple customers.

**Key Responsibilities**:

- Work with enterprise-level orchestration tools to improve job automation via a continuous improvement process.
- Monitor, maintain, and manage automation tools (MoveIt (FTP), Jams, Activebatch, and other job scheduling software)
- Manage automation tickets and correct issues with automated jobs daily, and resubmit jobs as needed.
- Assist with Powershell scripts as it relates to automation.
- Manage month-end tasks including Job prep, Estatement Postings System Prep Copy Over and other month-end activities.
- Lead and provide technical guidance to Doxim operations teams.
- Produce monthly automation operational reports.
- Perform analysis on operations trends, case reports, and exception reports.
- Establish baselines and develop action plans for problem resolution for automation.
- Review work orders to determine job specifications and operational requirements as it relates to automation.
- Evaluate and recommend software tools.
- Create prototype and template software modules to improve operational efficiency.
- Build, test, and activate new jobs into production.
- Participate in building a “Center of Excellence” to standardize best practices in job configuration and execution

**Business Skills**
- Post-secondary degree or college diploma in Computer Studies or Business
- Work experience in enterprise-level job scheduling tools.
- Demonstrated work experience in developing and optimizing workflows.
- Work experience as an Analyst in an IT production environment
- Strong commitment to quality and customer service.
- Review work orders to determine job specifications and operational requirements.
- Proactive, detail-oriented, and extremely well organized with strong analytical and problem-solving skills.
- Ability to handle multiple priorities while meeting specific deadlines.
- Good time management and well organized
- Quick learner and team player
- Strong communication skills (written/verbal English)
- Bondable

**Education & Technical Qualifications**
- Experience in enterprise orchestration (job scheduling) tools (preferably MoveIt, JAMS, Active batch)
- 2-3 years experience developing and maintaining software with scripting languages like PowerShell and VBScript
- Experience evaluating and implementing operations software packages.
- Experience managing/manipulating data using Microsoft SQL Server
- Experience with document processing and delivery is an asset.
- Experience in promotion between QA, UAT, and Production environments is an asset.
- Experience working in the financial industry (high accuracy environment) is an asset.
- A post-secondary degree or College Diploma in Computer Science or equivalent work experience is required.

**Working Conditions**
- Work Remotely.
- Overtime/weekend work may be required.
- Ability to work in a high-pressure, deadline-oriented environment.

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