Salesforce Business Analyst
6 days ago
**Req ID**: 340387 We are currently seeking a **Salesforce Business Analyst - Remote Canada role.** **Day to Day/Job Function** - Partner with business stakeholders to gather, analyze, and document requirements across domains including Customers, Claims, Rebates, Quoting, Approvals, Routings, Products & Pricing, and OEMs. - Collaborate with solution architects, developers, and product owners to translate business requirements into functional specifications and user stories. - Drive process improvements in Sales, Service, and Experience Cloud environments with a focus on scalability, automation, and AI adoption. - Work closely with technical teams on Salesforce CPQ, MuleSoft integrations, and Data Cloud initiatives to deliver seamless data flows and connected customer experiences. - Support design and delivery of Einstein AI use cases to improve decision-making, personalization, and predictive insights. - Participate in end-to-end testing, ensuring solutions meet business requirements and are aligned with compliance/regulatory needs. - Facilitate workshops, requirement sessions, and user training to ensure adoption and value realization. - Provide insights on industry best practices, customer experience trends, and future-ready capabilities such as Agentic AI. **Required Qualifications** - 8+ years of experience as a Business Analyst in enterprise IT projects. - 8+ years experience in Salesforce ecosystem (Sales, Service, Experience Clouds) and CPQ functionality. - 5+ years experience with MuleSoft integration design and Data Cloud data modeling concepts. - Familiarity with Einstein AI or other AI-driven business solutions. - Strong analytical skills with the ability to map business processes and identify optimization opportunities. - Excellent communication and stakeholder management skills, with experience working in cross-functional teams. - Ability to manage multiple priorities and deliver outcomes in a fast-paced environment. **Preferred Certifications** - Salesforce Admin **Preferred Experience** - Knowledge of advanced automation, orchestration, and intelligent routing solutions. - Experience in regulated industries with complex workflows (e.g., OEMs, claims, rebates). Salesforce certifications (BA, CPQ Specialist, MuleSoft, or Data Cloud) are a plus **Ideal Mindset**: - Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Analytical. You like to dissect complex processes and can help forge a path based on your findings. - Self-driven. Motivated individual who can efficiently influence delivery in complicated matrix organization." LI-NorthAmerica **#LI-Conf** **About NTT DATA
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