Technical Account Manager

**Title**: Technical Account Manager - Networking & Security (NSX) **Qualifications**: - Along with the VMware account teams, you will: + 5+ years' proven strong networking experience and knowledge of VMware networking products + 2+ years proven experience in customer-facing positions in a role _(e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization)_ + Must have solid knowledge and understanding of VMware products including core product suite, virtualization, networking and security products, solutions, and services.? - Networking protocols such as BGP & OSPF? VLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design.? - Demonstrable experience and deep knowledge of the networking technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks? - Experience with integrating heterogeneous networking and security environments? - Understanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations.? - Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning? - Fast learner with the ability to explain complex technical concepts to a variety of audiences - Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.? - Effective working independently and in a team setting.? - Strong organizational skills with the ability to handle multiple client demands - Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel - What is the leadership like for this role? **Responsibilities**: - You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions - You are the customer's primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success - You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support) - You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change - In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? - Establish long-term relationships within assigned accounts while developing an understanding of the client's strategic goals and overall impact on business results.? - Provide project leadership, coordination and architectural guidance for the customer's Network Virtualization and major VMware initiatives - Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.? - Maintain a current knowledge of VMware's networking and security solutions, along with a high-level technical knowledge of VMware's product line and future product direction.? - Lead and drive challenging requests across simultaneous client engagements - Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.? - Managing customer engagement milestones + Customer Advocate; extraordinary customer liaison + Map VMware solutions to the customer's unique business and technical requirements to ensure strategic long-term value + Understand the customer's relevant business challenges while functioning as a trusted advisor for "best practices" and drive adoption of VMware solutions within your assigned accounts + Agility: respond to the needs of your customers with confidence and ease - As part of the Customer Success TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts - Routers, switches, load balancers, and other networking and security components from a variety of vendors **Benefits**: - You and your loved ones will be supported with a competitive and comprehensive benefits package