Customer Service Representative

2 days ago

Richmond Hill, Canada InMode Full time

**Position: Customer Support Representative**

**North America support
- English only
- SHIFT- 12-8pm mon-friday
- FULL TIME**

**Department: Customer Support**

**Location: Richmond Hill, TOR, Ontario CAN- IN-OFFICE ROLES**

L**ANGUAGE REQUIREMENTS-**

**Strong **_**English**_

**Company summary**:

- InMode Ltd. is a leading global provider of innovative and award winning medical technologies that focuses on well-being and life-changing results. InMode develops, manufactures, and markets platforms that harness novel radio-frequency (RF) based technology that strives to enable new emerging mínimally-invasive procedures and improve existing surgical procedures. InMode has leveraged its medically-accepted RF technologies to offer a comprehensive line of platforms that will enable us to capitalize on a multi-billion dollar market opportunity across several categories of surgical specialty such as plastic surgery, gynecology, dermatology, ENT’s and ophthalmologists_

**Position Summary**:
**This person MUST enjoy and thrive in a fast-paced work environment, and possesses a can-do, how-can-I-help, POSITIVE attitude.**

**North America support
- English only
- SHIFT- 12-8pm**

**Duties and Responsibilities**:

- Ensure customer satisfaction
- Answering inquiries and complaints
- Troubleshooting medical equipment
- tier 1
- Provide general support for the sales team
- Updating/Maintaining customer database
- Redirecting calls and messages
- Other duties or projects as assigned

**Minimum Qualifications**:

- University/College degree
- 1 to 2 years’ experience working in an environment involving inbound/outbound calls
- **Minimum 1+ year experience of customer service i**_**n North America**_
- Excellent phone etiquette
- Must have excellent verbal and written communication skills
- Ability to adapt quickly
- Ability to de-escalate and diffuse challenging situations and successfully resolve customer issues diplomatically and professionally
- Strong analytical skills and attention to detail
- Experience with Microsoft Outlook, Word, Excel
- Ability to manage priorities, execute multiple tasks and projects and assignments effectively
- Strong team player a must
- Must be available to work overtime when required

**Other Preferred Knowledge, Skills, and Abilities**:

- Experience with Salesforce/CRM tools is a plus
- Medical device experience is a plus
- Laser experience is a plus
- Strong English is a must;
**THIS IS AN IN OFFICE ROLE IN RICHMOND HILL**

L**ANGUAGE REQUIREMENTS- **_**ENGLISH **_**SHIFT- 12-8pm**

**Salary**: $42,000.00-$44,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of Customer Service experience do you have in North America?

**Experience**:

- Customer service representative: 2 years (required)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    2 weeks ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    4 days ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    1 week ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    4 days ago

    Richmond Hill, Canada GRAND GENESIS HEALTH Full time

    Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, specially for PLASTIC (AESTHETIC) SURGERY, providing exceptional service and resolving inquiries. **Duties**: - Assist customers with product inquiries, orders, billing questions, and...

  • Customer Service Representative

    2 days ago

    Richmond Hill, Canada Ebrahim Golchin - Desjardins Insurance Agent Intern Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business...

  • Customer Service Representative

    1 week ago

    Richmond Hill, Canada Service Ontario - Richmond Hill Full time

    This position requires nearly full-time availability. Please indicate your keyboarding speed and whether you live in Richmond Hill. Availability must include Mondays, Tuesdays, Wednesdays and Fridays 9am - 5pm, Thursdays 9am - 7pm, and Saturdays 9am - 1pm. Every Saturday availability is a must, as it’s the busiest day of the week. **Job Type**:...

  • Customer Service Representative

    4 days ago

    Richmond Hill, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**:Nestlé Health Science** **Job title: Customer Service Representative, Atrium** **Location: REMOTE** **A little bit about us** Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in...

  • Customer Service Representative

    2 days ago

    Richmond Hill, Canada PartsEngine.ca Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: We are hiring right now and we are looking for young, forward thinking, customer-oriented service representative to act as a liaison to provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Here at Parts Engine you are not accessed by sales targets...

  • Customer Service Representative

    2 days ago

    Richmond Hill, Canada Opulence Global Full time

    **About Opulence Global** Opulence Global is home to Canada's designer fashion house and other major product sectors, including skincare, personal care, and health & wellness, dedicated to designing and manufacturing products that impact one’s life. In the past 18 years, we have offered the average person an international e-commerce platform to begin...