Sales & Conference Coordinator - Clc

1. Reporting Relationships

Position Reports to: Sales & Conference Manager
- Positions Supervised: Sales & Conference Administrator
- Upward interactions: General Manager

2. Position Summary and Job Magnitude

As a member of a Sales team, the coordinator will provide a key support function between the sales clients and the business operation. The Coordinator is responsible for completing and executing the details of sales contracts, collecting payments and acting as a general liaison between the Residence, the Sales Manager and the Client.

3. Essential Functions and Basic Duties
- Assist in generating sales for the Residence to help meet and/or exceed forecasted revenue targets
- Attend tradeshows, networking opportunities and Open House events as needed
- Following-up on sales leads
- Maintaining relationships with existing clients
- Identifying new opportunities for sales, marketing & advertising
- Act as a liaison between the property and the institution’s sales related departments (i.e. marketing & conference departments) to ensure open lines of communication
- Attends conferences and meetings as required
- Ensure details of sales contracts and agreements are properly executed
- Complete Sales Progress Reports and any other required reports in a timely fashion
- Entering sales and booking information into the properties Property Management System
- Handling of, and taking responsibility for, customer enquiries
- Preparing written quotations and contracts
- Perform the administration functions of the Sales Office
- Performs other duties as assigned.

Health & Safety
- Requires employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc)
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken for the protection of an employee.
- Supports a safe work environment that is free from any violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues
- Develops an effective working relationship with JHSC members and supports their role
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations
- Makes every reasonable attempt to resolve any employee health and safety concerns
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings
- Corrects any substandard or unsafe acts or any unsafe conditions and informing superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out
- Implements emergency plans when necessary and ensures that employees have been properly trained to comply
- Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

4. Performance Measurements

Performance will be primarily measured on the following factors:

- Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Skill & Knowledge
- Quality of Desired Results
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance
- Health & Safety Responsibilities

5. Qualifications

Education: Recognized College Diploma or University Degree
- Skills/Abilities: Possess ability and desire to sell accommodations
- Strong organizational, communications, and customer service skills; verbal & written.
- Experience Required: Minimum of 1 year industry experience or equivalent management experience

6. Working Conditions

Hours per Week: Scheduled 44 hours per week
- Indoor/Outdoor: Indoor
- Level of Interruption: High level of interruption
- Stress Level: Moderate overall stress level
- Travel Outside of Location: Minimal