Team Lead, Technical Support Control Centre

**ABOUT US**

Trans-Northern Pipelines Inc. (TNPI) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International Airport; and refineries in Nanticoke, Ont., and Montreal to the Greater Toronto Area (GTA), with lateral pipelines to Ottawa as well as to Pearson International Airport and Pierre-Elliot Trudeau International Airport. In operation since the 1950s, we are committed to operating in a safe and environmentally responsible manner to protect the public, the environment, and the pipelines.

**WHAT’S IN IT FOR YOU?**

TNPI offers a stable, flexible work environment with predictable business growth. The company is backed by three major shareholders who are all Fortune 500 companies and among the oil and gas industry leaders in North America.

TNPI has a culture that supports personal initiative, and is a place where employees have considerable autonomy and ownership of their functions. The flat organizational structure allows for broad mandates and the opportunity to expand your skills and experience, as well as access to decision-makers and senior leadership. The TNPI culture is collegial, values employee input, and supports work/life balance. TNPI achieves operational excellence in four pillars: Safety, Environment, Reliability and People.

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Reporting to the Manager, Product Movement, the Team Lead, Technical Operations Control Centre is primarily accountable for maintaining SME knowledge in pipeline control room operations and managing a team that provides technical expertise for line control operations, conducts investigations and provide solutions during process upsets, abnormal operating conditions including leak detection alarms and other pipeline emergency scenarios to maintain safe and reliable operation in the control center. In addition, the Team Lead is accountable for the management of alarms including ownership of the Alarm philosophy document and conducting rationalization efforts throughout the system to ensure TNPI’s key performance metrics related to Alarm management meet industry standards. This will ensure that problems related to alarm flooding and operator errors do not lead to upsets and incidents. The Team Lead, Technical Operations Control Centre will also act as the main Control center representative to support project execution activities, participate in project related meetings, help develop new procedures and train line controllers to them.

**OEMS**

This job is accountable for ensuring that all aspects of work comply with safe work practices, all applicable codes, standards, regulatory requirements and TNPI’s Operational Excellence Management System (OEMS) and provide feedback on potential improvements.

**Security, Environment and Health & Safety**

This job performs their job effectively safely, securely, and in a manner protective of the environment, and complies with TNPI rules and requirements.

**KEY RESPONSIBILITIES**
- Develops and/or reviews/revises an Alarm Philosophy document that establishes and standardizes the basic definitions, principles, and processes to determine, design, document, implement, operate, monitor, maintain and an alarm system.
- Establishes and stewards a plan to meet requirements, recommended practices for pipeline operations and leads implementation of plan, including regular perform assessments using key performance metrics (KPMs).
- Works with other necessary parties (e.g., Line Control, Engineering, Field Services, SCADA Manager) on alarm rationalization to reduce alarm flooding.
- Performs alarm assessments and reviews key performance metrics (KPMs) to identify areas of improvement.
- Performs weekly reviews, tracking, and adjustment of inhibited, suppressed, tagged and operator enabled alarms to ensure compliance with alarm management plan.
- Accountable to rectify or eliminate erroneous and nuisance alarms through collaboration with Operations Coordinators, Supervisor, the SCADA Manager, and/or Field Operations.
- Accountable to create and revise standard or site specific “Alarm Helps” that conform to Alarm Philosophy guidelines.
- Acts as the SME for Technical areas within the Control center and manages a team to provide daily guidance to line controllers during normal, abnormal and emergency operating conditions.
- Conducts investigations to troubleshoot and resolve operational risks associated with overpressures, tank overflows, product contamination and extended business disruptions.
- Provides technical support in closing actions related to incidents, near misses and HIDs.
- Supports the Supervisor, Product Movement and the Line Controllers by investigating suspected leak scenarios and providing analysis related to leak trends.
- Organizes the annual simulated leak tests and withdrawal of the fluid to ensure