Back of House Coach

POSITION: Back of House Coach(Overnight)r

LOCATION: Yorkdale Mall

BRAND: Nike

Are you Ready?

The Coach’s mission is to ensure the success of the store by creating an environment that will provide a premium consumer and employee experience and implementing/executing programs to drive business results. The Coach is a natural leader and supports the Head Coach in the daily operations of the store.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**Store Operations**
- Performing all store management functions in absence of Head Coach (Store Manager).
- Monitor overnight operational procedures and ensure the successful operation of the store on the sales floor.
- Model and supervise efficiencies and best practices.
- Assist the team in ensuring sales goals and key metrics are met: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing
- Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable.
- Communicate and execute action plans to Athletes on upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiatives as communicated by senior leadership.
- Ensure delivery of high-level customer service by being knowledgeable on all products offered.
- Provide consistent coaching on sales, product and training in order to ensure the highest level of customer service and sales.
- Ensure sales results, goals and individual accountability are communicated to athletes; hold athletes accountable to achieve individual and team objectives.
- Role model and empower team to provide a customer-first experience that promotes a sales and service culture.
- Conduct coaching sessions with Leads and Athletes to ensure performance expectations are met.
- Ensure that the floor is stocked and merchandised to company standard.
- Hold Associates accountable for compliance to all company policies and procedures.
- Role model 100% compliance to all Health and Safety, Harassment and Loss Prevention regulations, policies, and procedures.
- Analyze sales reports to identify sales opportunities.
- Support Management in the delivery of on-going training and follow up as required.
- Support the recruitment of Associates as needed, including pre-screens and interviews.
- Review and update the Break Room Communication Board.
- Open and close the store following established procedure.
- Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently and to expected standard in all areas.

**Back of House**:

- Monitors the flow of all shipments and ensures prompt follow up with any discrepancies
- Ensure BOH area is clean, organized to ensure a smooth transition between seasons and complies to safety standards
- Perform box counts, validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
- Consistently Control and ensure PRE standard within BOH team
- Use Refill scorecard to improve speed of BOH team
- Manage implementation and closing of Markdown / Promotion on timely manner
- Assist sales floor with product placement & stock replenishment
- Use correct Reason Codes, control, and complete mis-mates within P&P guidelines, follow correct transfer and RTV procedures
- Check PIV Report, manage negatives and implement negatives reduction plan

**M**inimum**Qualifications**
- Minimum of 2 years experience in a retail leadership role.
- Ability to motivate, train, and coach others to a higher level of success and accountability.
- Proficient in Microsoft Office products and retail business systems.
- Ability to work weekends, evenings and holidays as needed.