Store Manager

1 week ago

Airdrie, Canada SMS Appliances Full time

**SMS Appliances** is a fast-growing Canadian appliance retailer, established in 2019 and now operating **6 locations across 2 provinces**. We are known for our excellent customer service, quality new and reconditioned appliances, and trusted repair and installation services.

We are currently looking for a **Store Manager** who will also perform all regular sales duties. This is a hands-on position, ideal for someone who enjoys sales, delivers great customer service, and can manage a store with professionalism and independence.

**Position: Appliance Store Manager**

**About the Role**

**Key Responsibilities of Store Management**
- Lead daily store operations, including opening/closing procedures.
- Ensure the store is clean, organized, and customer-ready at all times.
- Oversee inventory accuracy, product display, and merchandising.
- Handle store reporting, documentation, and communication with head office.
- Train, guide, and support staff when needed.

**Sales & Customer Service**
- Serve customers by identifying needs, recommending products, and closing sales.
- Represent the company professionally and ensure a positive customer experience.
- Manage existing customer accounts and build strong customer relationships.
- Process sales orders using company pricing lists and product information.
- Follow up with customers regarding delivery, installation, or service needs.

**Problem Solving & Support**
- Resolve customer concerns by investigating issues and offering effective solutions.
- Prepare reports and provide recommendations to management.
- Support team members and contribute to achieving overall store goals.

**Requirements**:

- Preferably **1+ year of retail or sales experience** (appliance industry an asset).
- Strong communication and customer service skills.
- Independent, trustworthy, and self-motivated.
- Ability to multitask and manage both sales and operational duties.

Pay: From $19.00 per hour

**Benefits**:

- On-site parking
- Store discount

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)
- Store management: 1 year (required)

**Language**:

- English (required)

**Location**:

- Airdrie, AB (required)

Work Location: In person

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