Technical Support Analyst

3 days ago

Kamloops, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Reporting to the Technical Support Team Lead, the Technical Support Analyst is responsible for providing onsite tier 3 technical assistance for all aspects of Desktop Services to Finning (Canada) personnel. Work with key users in the branches\departments to oversee & solve complex support issues, coordinate and oversee hardware and software upgrades and provide an elevated level of support to the executive level within the region.

**Job Description**:
Major Job Functions
- Provide tier 3 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects. (25%)
- Provide an elevated level of support to the regional executive and executive assistants in the region (20%)
- Provide technical expertise and support for desktop related projects (20%)
- Implementation and coordination of hardware and software enhancements and upgrades (15%)
- Smart hands support for provisioning and supporting of all related IT technologies in regional branches. (10%)
- Management of regional branch IT assets and coordination of the asset refresh process. (10%)
- Investigating and recommending technical solutions in support of the desktop environment
- Ensure employees have proper documentation to support the products
- Work with internal IT team to ensure issues are resolved in a timely manner
- Ensure asset tracking is current
- Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality

Qualifications (Must-Have Skills)
- Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
- Technical knowledge of Windows 10 deployment and support best practices
- Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
- Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies
- Technical knowledge of mobile and related technology
- Understanding of change control and change management processes related to IT
- Basic understanding of network technologies and Windows Server infrastructure
- Basic knowledge of Wi-Fi and cellular network technology
- Basic understanding of network technologies and Windows Server
- Post-Secondary education in a related discipline and certification in Information Technology.
- MCSE and MCSA would be an asset

Soft-skills:

- Excellent communication and documentation skills
- Ability to prioritize and time manage in a high demanding environment
- Self-starter who possesses the ability to work with mínimal supervision independently and in a team environment
- Highly organized with strong attention to detail.
- Ability to adapt and grow as required

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