Service Administrator

1 week ago

Thornhill, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full time

Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring a Service Administrator (Counsellor) at our Holy Cross Catholic Cemetery location in Thornhill.

**Responsibilities**:

- This position is from Monday to Saturday, 5 days per week, between the hours of 8:30am to 4:30pm.
- Provide the Cemetery office with administrative support including but not limited to: typing and filing burial and memorialization related records.
- Attend burial services and ensure all interments are carried out with compassion and superior customer service and in accordance to both CCFS procedures and the requests of our families.
- Locate and inspect the burial site for verification purposes as part of the burial process on the day prior and on the day of the burial.
- Liaise with Funeral Directors ensuring special requests are reviewed and Cemetery By-Laws are understood prior to the committal service. Attend committal services and ensure all interments are carried out on an acceptable level of service.
- Verify Bronze Markers, inscriptions, memorial lights and other memorialization services are carried through as per a family’s request. Communicate with families once services are in place.
- Assists Cemetery Staff with the timely investigation and resolution of customer concerns and/or complaints.

**Knowledge, Skills and Abilities Required**:

- A minimum of 1 - 2 years of administrative and customer service experience.
- Committed to provide excellent customer service by working effectively and independently, or as part of a team.
- Strong interpersonal, verbal and written communication skills.
- Exceptional attention to detail and consistently high level of accuracy when processing information.
- Ability to explain concepts and ask questions about a family’s needs for the purpose of resolving concerns are key to this position.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Ability to work in both indoor and outdoor environments in all weather conditions.
- Proficient computer skills, including Microsoft Office.
- Previous bereavement experience is preferred but not a requirement.
- A valid Ontario Class G Driver’s License and a clear Police Clearance Record is required.

**Employee Benefits**:

- secure employment with balanced work schedules
- competitive salary
- full benefit package
- employee assistance program
- pension plan program
- uniform program
- training opportunities
- employee recognition programs
- a great work environment including effective COVID Protocols in place to assist in keeping employees and visitors healthy and safe

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- DCS / DEC (preferred)

**Experience**:

- administrative and/or customer service: 2 years (preferred)

Licence/Certification:

- Ontario Driver's G License (required)

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