Retail Associate, Electronics Repair

1 week ago

Cambridge, Canada Asurion Full time

Job Description:
If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

Asurion Tech Repair & Solutions retail stores are popping up across the country. These stores offer device repair in local communities. This is a great opportunity for people of all skill levels to **join our team**.

**Don’t miss this chance to be part of something big at our retail stores.**
- Gain new skills and certifications.
- Provide great customer service experiences.
- Bring your ideas to leaders.
- **
Receive unlimited monthly bonuses for great sales**

**We take care of you (benefits/perks)**:

- Ongoing training to grow your skills
- Competitive hourly pay and benefits
- Career growth opportunitiesbased on your interests
- Skills development and hands-on training
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health
***Here’s what you’ll bring to the team**:

- 1+ years of customer service/retail sales experience (preferred)
- 6+ months of experience with product service support or electronics troubleshooting (preferred)
- Basic knowledge of mobile devices and operating systems
- Ability to work a flexible retail schedule
- A passing background check (criminal and drug test)
- Basic knowledge of Microsoft Office
**As a **retail technician**, here’s what you can expect to do**:

- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Provide technical expertise, troubleshoot and repair customer electronic devices
- Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
- Achieve sales goals
- Manage inventory
- Organize same-day pick-up inventory (packing, shipping, receiving, and handing off packages to delivery drivers)
- Partner with cross-functional teams to deliver programs/processes and provide feedback
- Self-manage and set priorities
- Multi-task in a fast/retail environment

**Get to know us**:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

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