Facility Manager

**FACILITY MANAGER: HURON COUNTRY PLAYHOUSE**

Reports to: Front Line: Director of Audience Services

Building: Director of Facilities

Function: The Facility Manager acts as an on-site liaison for Drayton Entertainment’s management team and is responsible for supervising Front-of-House staff and caretaking/maintenance, meeting customer service standards, ensuring a safe work environment, and maintaining clean facilities at Huron Country Playhouse (including Mainstage and South Huron Stage).

When not completing these duties, the Facility Manager may provide hands-on assistance with House Management, Lounge, and Box Office when and/or where needed. This includes instances when a Box Office is short-staffed and/or during high traffic periods (lunch breaks, intermission, special events/Openings, etc.).

Duties and Responsibilities shall include, but not be limited to:
Staff Supervision
- Supervise the daily work effort of Front-of-House staff (House Manager, Bartender, Volunteers/Ushers, Box Office, and Custodians) to ensure cooperation in meeting organizational goals and deadlines, while ensuring the highest possible level of customer service. Provide approvals, constructive feedback and corrective action as required.
- Monitor performance of Front-of-House staff (House Manager, Bartender, Volunteers/Ushers), reporting observations and/or concerns to the Director of Audience Services.
- Monitor performance of the Box Office, reporting observations and/or concerns to the Box Office Manager.
- Monitor performance of Custodial staff; setting and adjusting the cleaning schedule per company guidelines, reporting observations and/or concerns to the Director of Facilities.
- Provide hands-on assistance with Front-of-House, Bartender, and/or Box Office when short-staffed and/or during high traffic periods (intermission, special events/Openings, etc.).

Facilities
- Manage security of facilities, including key distribution and return, and keypad entry codes.
- Monitor the maintenance of both facilities, including grounds maintenance and structural deficiencies, reporting observations and/or concerns to the Director of Facilities.
- Monitor and schedule pest control, as/if needed.

On-Site Artists’ Residence
- In coordination with Artistic Administration, administer the theatre’s on-site artist residence, including cleaning schedule, check-in and check-out, FOB/key distribution and return, routine inspection, and thorough knowledge of emergency procedures.

Finance
- Prepare daily sales reports with reconciliation of cash receipts, daily deposits, administration petty cash, floats, and processing of cheque requisitions.
- Ensure staff follow established procedures and systems for the accounting and reconciliation of all monies.
- Prepare and deliver bank deposits.
- Review and approve invoices as provided on-site by third-party service providers or received by mail, and remit to the Finance Department.

Artistic
- Assist in securing accommodation options, as well as scout potential options, and report on suitability as per guidelines established by Artistic Administration.
- Assist artists in resolving accommodation issues.
- Direct Stage Managers to Artistic Administration for additional supply requests as needed. Ensure theatre inventory and property is retained at the venue during show transfers.

Marketing & Development
- Assist with the organization of opening nights, group hosting, sponsor receptions, media events, rentals, and other special events as instructed.
- Liaise with Front-of-House to ensure sufficient quantities of materials per established guidelines, including House Programs, Production Inserts, 50-50 Tickets, Theatre Brochures/Flyers, Lobby Videos, and Sponsor & Marquee Signage.

Risk Management
- Solve problems within the acceptable guidelines of Drayton Entertainment, and bring forward any observations/recommendations and concerns/issues to the appropriate department head/senior management team member.
- Maintain First Aid Kits.

General
- Maintain inventory for office and building supplies, including purchase of additional supplies as/if needed for Administration, Box Office, and Artistic.
- Monitor and schedule IT support (computers, internet, etc.) and service calls for company equipment (e.g. photocopiers, point-of-sale system, etc.)
- Prepare daily Statement of Mail and deliver outgoing mail to the Post Office. Sort and separate received mail and deliver to the appropriate Department Head. Coordinate parcel delivery with Purolator and other suppliers.
- Oversee concession inventory and replenishment.

**REQUIRED SKILLS**
- Strong management and decision-making abilities
- Demonstrated strong organizational and leadership skills
- Excellent verbal and written communication skills
- Competency in Microsoft Word, Excel and Outlook is essential, as well as an aptitude for learning software programs (ticketing)
- Team player and independent worker
- Ability to function in a fast-paced envir