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Sales Support Associate

3 weeks ago

Toronto, Canada Jazwares Canada LP Full time

At Jazwares, we believe an innovative idea can come from anywhere, and anyone. We work collaboratively to achieve our goals and we have fun doing it Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Star Wars, CoComelon, Fortnite, AEW, Adopt Me, Hello Kitty, and many more. In addition to toys, offerings also include Metaverse gaming, costumes, and products for pets. Headquartered in Sunrise, Florida, Jazwares has offices worldwide and sells its products in over 100 countries.

The** Sales Support Associate** assists in supporting the Sales Team by gathering materials, communicating relevant information both internally and externally, and facilitating team activities to maximize performance. The sales support associate serves as the main point of contact for Account Managers and in house customers to achieve on time delivery for FOB shipments, ensuring order deadlines are met, and work as a team to help the Sales department achieve its annual goals.

**What you'll be doing**:

- Identify new orders and troubleshoot what is needed by working closely with external team members
- Managing order flow process from beginning to end and proposing solutions based on timelines to ensure on time deliverables
- Use dedicated software (SAGE and X3) to process and track orders
- Check inventory and work with the Procurement to locate requested products and submit new production requests, if needed
- Review license approvals for Territories and work with our Legal team to ensure orders can be processed for the requested products
- Review orders for accuracy and attend weekly multi department meetings to review the progress of orders between other departments
- Monitor the process, identify any shortcomings, and propose improvements
- Communicate with internal departments for order requirements such as packaging, marketing and the Brand team for special requests
- Assist Account Managers with sample requests as needed
- Assist in the preparation and organizing of marketing material, quote sheets, etc
- Perform other duties as assigned

**What we look for**:

- 2 plus years of Account Management experience
- 2 plus years of administrative office experience
- Incoterms Shipping knowledge
- Prior Manufacturing and Incoterms experience
- Well-organized and responsible with aptitude in problem-solving
- Team player with aspirations to grow within the company
- Excellent verbal and written communication skills
- Excellent customer service skills
- Cross functional team communication
- Proficient in computer programs including internet, Word, PowerPoint, Access, Outlook and Google Docs
- Strong proficiency in Microsoft Excel

**Preferred Qualifications**:

- Incoterms Shipping Knowledge a plus
- Experience in the toy/baby/costume/pets industry
- Experience in a consumer goods industry
- Experience in sales

**Working Conditions**:

- **Environment**:Office
- **Extreme Exposures**:None
- **Schedule**:Regular office
- **Physical Requirements**:

- Light; Lifting up to 25 lbs
- Must be able to sit at desk for extended periods of time
- **Travel Required**:None

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation or any other characteristic protected by law