Service Writer

2 weeks ago

Burlington, Canada Roseland Motors Volkswagen Full time

Looking for a friendly person who can take on the task of multi-tasking and taking constructive criticism while being a great team player

Position Summary:
As the primary contact for our service customers a Service Advisor also creates the impression of our brand. Because of this, they play a very important role in promoting and ensuring a high level of customer satisfaction. A Service Advisor contributes to the operational effectiveness of the Service department and to positive CSI results by promptly and warmly greeting customers, enhancing the sale of labour and parts and advising and providing recommendations and estimates for the diagnosis of vehicle problems.

**Responsibilities**:

- Greet customer, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories
- Open repair order based on appointment information and any additional information provided by the customer during check-in
- Provide estimates as needed and complete service booklets
- Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
- Discuss repairs with Technicians and keep updated on the status of vehicles
- Review the invoice with the customer
- Arrange alternate transportation for customers while their vehicle is being serviced if needed
- Schedule appointments for customers and follow-up on ordered parts and open work orders
- Handle calls regarding technical and service related inquiries

Typically this job would pay between $48000 and $65000 a year with monthly bonus included.

**Salary**: $45,000.00-$70,000.00 per year

Additional pay:

- Bonus pay

Schedule:

- 10 hour shift
- Weekend availability

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

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