Support Specialist

**SUPPORT SPECIALIST**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

Under the general direction of the Software Operations Lead will be the key resource responsible for the architecture,
implementation, documentation, knowledge transfer, and support of the Corporation's internal and external web infrastructure.

technologies, focusing on key web technologies as well as operating systems like Windows and Unix.

**_ Responsibilities:_**
- Act as the primary resource for providing design, administration and support of the Corporation's internal and external web

it is secure and maintained at maximum availability and optimum performance, and continuously monitored and improved or
expanded as required.
- Act as the primary resource in the planning of future direction of the Corporation's web Infrastructure. This may include

consultation with other Departments, Divisions, Business Units, and external vendors.
- Act as the primary resource in the research, technical evaluation, selection and implementation of new web technologies,

software and services to the corporate web infrastructure.

web environment.
- Liaise with other D&T staff and external vendors for technology awareness, purchasing and troubleshooting.
- Research and perform development on new web technologies, software, and services. Proactively look for process
- improvement opportunities.- Perform upgrades and patch management to the web infrastructure software and services.
- Responsible for regulatory compliance requirements as it relates to the corporate web infrastructure and other supported
- software.- Maintain a state-of-the-art knowledge of existing and new technologies as they relate to the web Infrastructure.
- Maintain and document all information related to the job function.
- Provide guidance, mentoring and technical direction to other staff. Prepare and deliver training on any of the technologies that
- the section supports.- Be prepared to be available to work anytime during a 24-hour period to provide operational support of the Corporate Web
- infrastructure environment.- Must be prepared to be on-call on a rotational basis to provide a stable and reliable web Infrastructure environment for the

Corporation.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56892824-01

**_ Qualifications:_**
- A four year degree in Computer Science or Computer Engineering from a university of recognized standing, plus five years'

related experience in the areas of which at least three years must be in a web systems support role;
OR
- A two year diploma in Computer/Information Technology from an institute of recognized standing, plus seven-years related

experience in the area in which at least five years must be in a web systems support role.
- Possess comprehensive working knowledge and practical experience in administering web servers and web-based
- Practical experience in Unix and Windows operating systems, Web security, and Networking.
- Possess strong personal computer skills, with a demonstrated ability to keep up to date with current hardware and software
- technology.- Demonstrated experience leading projects or initiatives.

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $41.98-$57.92 Hourly,
$80,437.76-$110,992.96 Annually.

We thank you for your interest and will contact you if you are selected for an interview.

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._**

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