Manager, Fulfillment Planning

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Fulfillment Planning team is a critical function in driving connection and partnership across our Global Fulfillment vertical and key stakeholders across the organization. The role will report to the Senior Manager, Fulfillment Planning, leading a team of analysts to develop the program and deliver on key mandates in this highly cross-functional area. This team is responsible for facilitating connection, visibility and coordination across key channel partners, product teams and within our Global Fulfillment functions, driving targeted performance reviews, continuous improvement and driving actions to reduce risks when constraints arise across the network. This leader can expect to liaise directly with leaders throughout the organization including but not limited to Ecom & Retail Channel Operations, Merchandise Planning, S&OP, FP&A, DC Operations, Logistics, Fulfillment Engineering & Strategy teams.
core responsibilities
- Drive activities to gather accurate forecasts across all channels, with focus on in-season and mid-term planning horizons. Foster connection of forecasts across various models that consume forecasts to enhance accuracy and collaboration with cross-functional stakeholders.
- Enhance management routines across NAM Fulfillment to deliver holistic service performance and cost management review cycles across NAM Fulfillment Leadership and key cross-functional stakeholders.
- Partner across NAM fulfillment teams and x-functional stakeholders as required, to highlight and navigate network risks, coordinating end-to-end visibility and resolution to support fulfillment to guests or stores.
- Lead and mentor analysts to deliver fulfillment-based insights to drive impactful updates and manage risk or complexity driven by key network changes, including ongoing support and partner communication during key transition periods (i.e. new distribution center openings)
- Leverage both operational and financial expertise to support management of NAM fulfilment network operations, including identifying/quantifying impacts of key decisions on financials, leaning on your strong communication and engagement skills with partners to surface risks & options.
- Partner across analytics teams to support KPI alignment, metric readiness, docking impactful metrics into NAM Leadership review forums. Partner across operations teams as required to explore available improvements to key metrics.
- Lead Steerco forum across NAM Fulfillment team to drive readiness of annual peak strategies and implementation plans, ensuring success in the annual high volume operating period of Q4.
- Guide EMEA Fulfillment Planning resourcing on functional processes and work

qualifications
- Bachelor’s degree in related field - Business, Data Analytics, statistics, mathematics preferred.
- Experience - 5-8 years minimum experience
- Proven ability to manage multiple projects with varying timelines and scopes simultaneously; including ability to plan, budget and manage project execution.
- Deep understanding of end-to-end business processes, including some working knowledge of distribution, logistics, and trade compliance networks
- Strong analytical skills with ability to lead and conduct complex network modeling and financial analysis.
- Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines and budgets
- Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and foster this within your team.
- Demonstrated ability to align leadership team members to a set of recommendations, plans and drive decision making.
- Strong experience with MS Powerpoint, Excel, Word necessary. Experience with Power BI, SQL and JIRA is an asset.
- Undisputed integrity, personal and business ethics; ability to build trust and respect with different stakeholder groups.
- Excellent spoken and written communication skills (verbal and non-verbal)

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fe