IT Systems Administrator

**Job Title**: IT Systems Administrator - North America

**Title of Supervisor**: Director of IT Infrastructure - North America

**Job Location**: 67 Toll Rd Holland Landing

**Position Summary**:
In addition to technical proficiency, the role requires strong communication skills, the ability to collaborate across teams, and a commitment to mentorship and continuous improvement. This position offers the opportunity to work on diverse and challenging projects, driving innovation and ensuring the reliability of IT services across North America.

**Compensation and Benefits**:

- Annual base salary
- Health, dental, vision
- Paid sick/vacation/personal time

**Essential Duties and Responsibilities**:

- Network Administration - Configure, monitor, and maintain routers, switches, firewalls, VPNs, and wireless networks to ensure secure and reliable connectivity across all locations.
- Server Administration - Manage on-premises and cloud-based servers, including installation, configuration, and performance optimization.
- Troubleshooting and Problem Resolution - Diagnose and resolve complex system and network issues, ensuring mínimal downtime and impact on business operations.
- Security Management - Implement and maintain robust security measures, including firewalls, and patch management to safeguard systems and networks.
- Backup and Disaster Recovery - Develop, implement, and test backup and recovery strategies to ensure business continuity.
- System Upgrades and Maintenance - Plan and execute upgrades to hardware, software, and network systems, ensuring mínimal disruption to operations.
- Documentation and Reporting - Create and maintain comprehensive documentation of IT systems, processes, network layout and network configurations.
- Collaboration - Work closely with cross-functional teams to support IT projects, address user concerns, and deliver infrastructure improvements.
- Mentorship - Provide guidance and mentorship to junior IT staff, fostering a culture of continuous learning and improvement.

**Skills and Experience**:

- Proven experience with configuring and managing enterprise-grade network devices, such as Aruba, Sophos, or similar.
- Strong understanding of networking protocols (e.g., TCP/IP, DNS, DHCP, VLANs) and network troubleshooting tools.
- Expertise in Windows Server environments, including Active Directory, Group Policy, and Intune configuration.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud, with a focus on networking and hybrid cloud environments.
- Experience with Call Centre telephony platforms - Five9 preferred.
- Experience working with systems such as shopify, salesforce and SAP an asset.
- Familiarity with virtualization technologies (e.g., Hyper-V) and storage solutions (Synology).
- Strong understanding of cybersecurity best practices, including firewalls, VPNs, and endpoint protection.
- Proficiency in scripting and automation (e.g., PowerShell, Python) to streamline administrative tasks.
- Ability to monitor and optimize network performance using Zabbix.
- Excellent analytical and problem-solving skills, with attention to detail.
- Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
- Certifications preferred: ITIL Foundations, CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or similar.

**Work Conditions**
- Sitting, standing, or walking for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.

**Required Education and Experience**:

- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
- Required Technical Certification
- Minimum 5 years of experience in systems administration with a focus on networking.
- Proven track record of managing and improving enterprise IT infrastructure.

**Company Summary**:

- Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities_