Technical Support Representative Tier 1

6 days ago

Vancouver, Canada Motorola Solutions Full time

Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Prsentation de l39;entreprise
Motorola Solutions est l pour nos clients lorsque tout est en jeu. Dans les moments extrmes lorsqu39;un ouragan se pose ou lorsqu39;un incendie se dclare. Et dans les moments de tous les jours lorsqu39;un colis arrive juste temps pour les vacances ou lorsqu39;un enfant ne manque pas le bus scolaire afin de rentrer chez lui.

Nous unifions voix, donnes, vido et analytique dans un cosystme intgr afin de permettre aux individus, aux entreprises et aux communauts de travailler ensemble de manire puissante. Pour aider les gens prendre de meilleures dcisions, agir avec confiance et donner le meilleur d39;euxmmes dans les moments qui comptent. Apportez votre passion, votre potentiel et vos talents Motorola Solutions et entrez dans une carrire qui compte.

Department Overview Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quickservice restaurant and retail industries.

Envysions cloudbased solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
**Job Description**:
**Responsibilities**:
Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team

Assist inexperienced or nontechnical end users in resolving issues

Diagnoses browser and networking issues

Records andor maintains accurate information within ticketing system

Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided

Work in a team environment

Coordinating, working with and following up on work performed by field techs

**Qualifications**:
High School diploma or College

243; years of InboundOutbound Technical Support Center experience

Customer facing experience preferred

Proficient in configuring and troubleshooting production services a plus

Possess technical aptitude for performing technical tasks to resolve customer issues

Ability to work in a high intensity, fast paced environment

Must have excellent customer service skills and manage time well, working with multiple clients at the same time

Must be able to communicate empathetically, logically and clearly

Basic Requirements

High School diploma or College Degree in Administration, IT, or Technology

Customer Service experience

Technical Support in a Call Center environment

LIJM3

Travel Requirements None
Relocation Provided None
Position Type New Grad
Referral Payment Plan Yes

EEO Statement

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