Junior Tier 1 Helpdesk

1 week ago

Vancouver, Canada Ignite Technical Resources. Full time

On behalf of our client here in Vancouver,
** Ignite Technical Resources **is looking for a
**Junior Tier 1 Helpdesk **for a
**full-time opportunity.**

**Duties and Responsibilities**:

- Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.
- Setup & decommission employee accounts, including setup and decommissioning of equipment and software.
- Setup, maintain, and update apps & software used by client staff. This includes reviewing requests for new tools, and evaluating them alongside our Information Security team.
- Other duties as assigned.

**Skills & Qualifications**:

- 1-2+ years of experience in an IT or technical customer support role. Work or co-op experience in an Enterprise Service Desk role would be a strong advantage.
- Degree or diploma in a technology-related discipline, or a mix of industry certifications.
- Hands-on experience with Jira.
- Experience with Microsoft operating systems and deployment/support tools
- Possess excellent problem-solving skills to identify and resolve issues
- Enjoy working across a broad range of technologies, and with people from diverse professional backgrounds.
- Strong task and time management skills accompanied by good judgment. This is a fast-paced role with competing priorities that requires initiative, self-direction, and resilience.
- Strong communication & customer service skills. You will work directly with the client’ staff to run and support apps/tools to meet their needs.
- Show curiosity to seek new and better ways of doing things, and take initiative to see them through to completion
- Work experience in a regulated industry like Life Sciences, Pharma, or Finance would be an asset.

Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency, and quality. We provide highly trained and qualified technical consultants to your organization as a flexible workforce option.

**Ignite. Wired for people.**

**Follow Ignite on Twitter**
**and become a fan on**
**Facebook**
**for up-to-date information about our company including job postings**

**About Ignite Technical Resources.**:

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